ハンコック ハウス(Hancock House)

The room was beautiful!! The staff responded almost immediately when texted, and were extremely helpful. Overall the stay was amazing!! Would definitely stay again.

When got in i look at the room bedding was dirty i had to change rooms and then it was last day the house keeper walk in on me it just not cool it your first time be there for the first time but i tried to make the most of it

The parking lot area and entry way were littered with trash and debris. Very uninviting. Room and interior was great and very clean.

Not our best stay at all. First we were moved to a different room because the air conditioning was out. Then we checked in to new room and the door wouldnt lock and also the air conditioner is making a lot of noise and spitting out ice and dripping water everywhere. It took over 5 hours to get someone. To check it and the lock was never fixed. We had to turn of the AC bc of how loud it was

We had trouble accessing the unit! We finally got a hold of someone to help with the keyless entry! Once we got in the temperature in the unit was 82 degrees! We called the phone number again and no one answered. I left a message that the AC was Not working! No one called me back. By 10:30 the temperature was 86 degrees. We knew at this point we could not sleep in the muggy heat of the unit. We had to pack up and leave to go to a hotel!

We enjoyed our stay. We did have a little difficulty getting into the actual room as the code given to us via e-mail was not correct for access. We had to call the home2 suites to receive an alternate code. It was great to know that that there was an actual kitchen if needed.

The air conditioner did not work it was stuffy in the room someone smoked there before our stay Trash was not taken out had nothing to clean dishes with Dirty pan in the oven from previous renter. If we had something to clean dishes it might of been clean

The entire communication chain was awful. Non responsive to questions prior to my visit which was irritating. Hotels couldn’t assist which just added aggravation. The pictures indicated a much more elegant place but it had a seedy feel to it overall and the code for the door was broken so I had to get a key prior to arrival. I felt that for the price it was an awful value.

The property is in a lovely, great location and has a nice layout of these units. Some areas that could improve would be the amenities, our room has empty shampoo bottles, and when you offer things such as the dishes and kitchenette, it would be nice to provide some dish soap and kitchen towels. No information about wifi - needed to call our access code didn't work - we arrived close to midnight, and contacting someone who could assist us wasn't easy. The first night there was a party at the restaurant downstairs with karaoke singers until midnight, loud and unable to sleep.