フェアフィールド・イン＆スイート・ラボック・サウスウエスト(Fairfield Inn & Suites Lubbock Southwest)

Great location! Superior customer service! Staff goes above and beyond! Will definitely be staying again!!!

Start with the wallpaper in our room. Dreadful. The kind of wallpaper I would actually pay not to have. So-so breakfast, no restaurant. Staff friendly enough but the place feels isolated and cut off and looks shabby. We won’t stay there again, and if we’d taken a little longer we could’ve found find a nicer better-appointed place for the same price or lower. Not terrible by any means. Just not good. Uninspiring, unimaginative, uninteresting.

I highly recommend this hotel. Friendly staff, and the room was spotless. We will be coming back soon.

Beautiful hotel with the most comfortable beds and fluffy pillows that actually stay fluffy. The staff were very nice. The hotel was very clean and in a great location next to a lot of dining & shopping options.

Could not sleep all night. The walls and windows were super thin. Could hear everything going on upstairs and the rooms next to us.

Front desk individuals are polite and courteous. I do not like that you need to schedule room cleaning. I did one day and they never cleaned the room.

The staff was super friendly and were a 10/10 I couldn't have asked for better experience with them. The rooms were VERY clean. However, the condition of the hotel was awful. Elevators didn't work so we had to take the stairs. The exterior door near the elevators was broken. and our room would hear the sliding doors of the lobby open and close ALL NIGHT LONG. If they fixed those few items we would stay there again. Again VERY CLEAN and Very friendly staff. This is an ownership issue.

The staff was very friendly. However, for a newer hotel, it is showing some wear already.

Staff need to wear a badge or something that identifies them as staff. Be more friendlier and have better hotel conditions. The elevator was not working and I asked how long it would take to repair and the answer was, “very much” I think that is not an appropriate answer.