エンバシー スイーツ ルボック(Embassy Suites by Hilton Lubbock)

Loved this hotel the bartender was amazing to

The room was clean and the bed was comfortable. The hotel was clean and the breakfast was great. The staff was friendly but Felicia in the breakfast area was amazing! She was so welcoming and friendly! She was on top of clearing tables and helping people.

Check in was at 4 pm. We arrived at 4:15 and they told us our rooms were not ready. It was a family trip so we had 4 rooms. After 15 minutes, we were told they were inspecting them it would be a few minutes. At 4:50, I went to check what was taking so long and we were then told that the rooms would not be ready for another hour. I then asked to speak to a manager and they said there was not one on site. We were told that they were short handed and some teams did not check out on time. After a few minutes she said she could get us in some other rooms. I can say the breakfast was good.

Although they are experiencing some remodeling. They were considerate and made sure customers were safe, Happy and comfortable. I will be returning to this location again and from now on. Great service!

They will overbook the room you paid for and lie about 3rd party agents not specifying the room you paid for.

We had our kids sleeping.on the pullout couch and we asked for pillows at check in. We were told they would send them up. We called down after about an hour and they said we would.have to come down and get them. We went down to get them and they said they were out. Within the couch sheets were a pair of boys swim trunks. There were lots of kids just running around the hallways and no one made them stop.

Front desk and housekeeping were really friendly. Breakfast staff was amazing and the food was great. Upon arrival the pool was closed and that was the reason I booked that hotel. Also they were under construction so you werd not able to use the front doors. Overall it was great!

this was a great stay. Better experience than embassy suites El Paso. positives. great staff- friendly and attentive. love heat air in room. love morning breakfast choices, and room clean and in mostly excellent condition. Negatives for me. No sheer curtain in room, no zero hand lotion drawers in bedroom hard to open and close. Used to have 2 chairs in room, but not this time.

Dining area staff was courteous and helpful. Front desk Josh also courteous and helpful.