ホリデイ イン エクスプレス & スイーツ ラボック ウエスト IHG ホテル(Holiday Inn Express & Suites Lubbock West)

私は最初にスタッフが素晴らしく、私たちが抱えていた問題に対応するのを手伝ってくれたと言いたいです!!!!!朝食は素晴らしかったです!!!!ベッドは快適で、枕はとても柔らかくてとても気に入りました!!!私がこのホテルを選んだ主な理由は、屋内プールとホットチューブ/ワークアウトルームのためでした。屋内プールは素晴らしかったが、ホットチューブは熱くならず、私たちはそれが熱くなるのを待つのをあきらめた。ワークアウトエリアは建設中でしたが、まだアクセスできますか？ワークアウトエリアが建設中でなくなったら、またここに滞在する予定です。料金とスタッフは素晴らしかったです!!!!

I got charge for a carpet stain that was already there when we got our room. I even took a picture time stamped it and will be posting on social media

I gave a five star and it was truly earned but the toilet paper in the room was the worst It was like using news paper. Please consider upgrading the TP Thank you

The hotel was close to the apex center where our tournament was. Thats about all that I liked. Our room was not very clean and had mouse droppings on our sheets. When I told them the next morning all they said was " I will let them know."

Summary: Would probably not choose this hotel in future. Pros: Excellent staff. Friendly, helpful, very pleasant all the way. Giselle specifically. Superb person. - Overall, housekeeping did a good job. Room was clean and no real issues there. Cons: - Unfortunately many. First: Doors on many rooms are/seem too small. You can see light when walking the halls. Our door seemed a bit "loose" in this regard. - Very poor soundproofing, likely exacerbated by the above problem. You could hear everything in the halls and sometimes other rooms. Made for a noisy night even though people weren't in general being noisy. - The bed was very hard, like, Flintstones hard. As a result it was challenging to get comfortable. - The lobby was crazy warm. Staff had to keep a fan on themselves. Guests basically wouldn't have that luxury. We simply passed through quickly. - Lastly, because small things matter, the TV was in SD. I haven't watched a standard def TV in maybe 15 years? 20?.... For a modern hotel and national brand... That's not acceptable.

Love the big room with King bed and sofa bed. Loved to nice clean pool area with clean pool and a clean operating hot tub. Looking forward to breakfast in the morning.

Uncomfortable, I had reservations for two rooms and they give me different floors and there weren't many people in the hotel

Pleasant stay, for some reason the fridge was not plugged in and we didn't notice till the next morning. Love the Keurig coffee maker! It was pretty hard to find how to get to the hotel.

Check in and out was easy. Great people at the front desk.