Needs serious improvement on service training!
Stayed for over 3weeks... not impressed 😕
翻訳
ホテルからの返信: Dear Nyembo,Thank you for your feedback regarding your recent stay. We sincerely apologize for not meeting your expectations in service training. Your comments have been noted and will be taken into consideration as we strive to enhance our guests' experience.Best regards,Novotel Lubumbashi
ゲスト
スタンダードルーム(ダブル)
宿泊時期: 2024年6月
出張・ビジネス
5件の口コミ
9.0/10
非常に良い
投稿日: 2024年8月3日
Breakfast was cold and Omlet can after 15min and by then I had left table. Was only told by my colleagues
翻訳
ホテルからの返信: Dear Guest,Thanks for your feedback. We're really sorry to hear about the wait for your omelette and that your breakfast wasn’t as warm as it should’ve been. We’ll make sure to follow up with the team to avoid this happening again.We hope to have the chance to make it right next time and give you a much better experience!Leslie Binti, Guest Experience
Ivwananji
スタンダードルーム(ダブル)
宿泊時期: 2024年11月
出張・ビジネス
9件の口コミ
8.0/10
とても良い
投稿日: 2025年1月30日
Awesome
翻訳
CHINHNGUYEN
スタンダードルーム(ダブル)
宿泊時期: 2024年8月
出張・ビジネス
1件の口コミ
10.0/10
とても素晴らしい
投稿日: 2024年9月21日
Khách sạn sạch sẽ, an toàn, nằm trong TOP khách sạn an toàn tại Conggo, tuy nhiên phòng tắm không có vận dụng cá nhân như bàn chải đánh răng, kem đánh răng, lược chải đầu. Khách sạn hay bị cắt điện đột ngột do mạng lưới điện tại Conggo, thời giam cắt điện chỉ một vài phút, nên không quá bất tiện. Bữa ăn sáng chủ yếu cho khẩu vị người châu Âu và Châu Phi.
翻訳
ホテルからの返信: Dear CHINHNGUYEN, Thank you for sharing your experience with us. We’re delighted to hear that you appreciated the cleanliness and safety of our hotel, which are top priorities for us.Regarding toiletries, their availability depends on the room category, but our reception team is always ready to provide items such as toothbrushes, toothpaste, or combs upon request.We’ve also taken note of your feedback on our breakfast options and are always open to diversifying our selection to better cater to all our guests.We look forward to welcoming you back soon.Regards,Leslie Binti, Guest Experience
Christian
スタンダードルームオーシャンビュー、ダブルベッド1台付(特別ニーズのゲスト用)
宿泊時期: 2025年3月
友人との旅行
86件の口コミ
10.0/10
とても素晴らしい
投稿日: 2025年4月21日
Très bon mais le lit c’est pas ça
翻訳
ホテルからの返信: Cher Christian,Nous vous remercions pour votre retour positif concernant votre séjour. Nous sommes désolés d'apprendre que le confort du lit n'a pas été à la hauteur de vos attentes. Vos commentaires sont précieux pour nous.Cordialement,Novotel Lubumbashi
JONGWON
スタンダードルーム(ダブル)
宿泊時期: 2024年9月
出張・ビジネス
24件の口コミ
9.5/10
素晴らしい
投稿日: 2025年1月18日
루붐바시 출장 시 매번 이용하는 최고의 깨끗한 시설 호텔입니다. 아침식사도 좋구요.
翻訳
ゲスト
エグゼクティブルーム(クイーン)(ソファ)
宿泊時期: 2024年9月
出張・ビジネス
14件の口コミ
9.5/10
素晴らしい
投稿日: 2024年10月6日
房間還不錯,整體服務略差一點點
翻訳
ホテルからの返信: Dear Guest, Merci d'avoir pris le temps de partager votre retour. Nous sommes heureux de savoir que vous avez apprécié la qualité de la chambre. Nous sommes cependant désolés d'apprendre que le service n'a pas entièrement répondu à vos attentes. Votre feedback est très précieux et nous permet d'améliorer constamment notre service.Nous espérons avoir l'occasion de vous accueillir à nouveau et de vous offrir une expérience encore meilleure lors de votre prochain séjour.Bien cordialement
ゲスト
スタンダードルーム(ダブル)
宿泊時期: 2024年7月
出張・ビジネス
19件の口コミ
10.0/10
とても素晴らしい
投稿日: 2024年8月15日
新的,還不錯。
翻訳
ホテルからの返信: Dear Guest,Thank you for taking the time to leave a review! We’re glad to hear that your experience was overall positive. As a newer hotel, we are continuously working to improve and provide the best possible service to our guests.We hope to welcome you back soon for an even better stay!Leslie Binti, Guest Experience
ゲスト
宿泊時期: 2025年4月
その他
10.0/10
とても素晴らしい
投稿日: 2025年5月15日
The service at this hotel is truly outstanding. Every member of the staff was friendly, helpful, and attentive. The rooms were spotless and very comfortable, with a cozy atmosphere and elegant decor. I also loved the attention to detail in the common areas. Everything was well maintained, and I felt genuinely cared for during my time there.
翻訳
ゲスト
宿泊時期: 2025年4月
その他
10.0/10
とても素晴らしい
投稿日: 2025年5月15日
Great value for the price. The location is excellent, close to shops, restaurants, and tourist spots. The hotel itself is stylish and cozy. The staff made me feel at home from day one, and the housekeeping was flawless. I also appreciated the fast Wi-Fi and the comfortable working space in the room. Perfect for both work and relaxation.
翻訳
ゲスト
宿泊時期: 2025年3月
その他
10.0/10
とても素晴らしい
投稿日: 2025年4月30日
I stayed at Novotel Lubumbashi during a recent business trip and was very satisfied with the overall experience. The hotel offers a professional and welcoming atmosphere, ideal for work-related stays. My room was clean, modern, and equipped with a comfortable workspace and fast, stable Wi-Fi—perfect for handling emails and virtual meetings. The staff were attentive and efficient, making check-in and check-out seamless. I also appreciated the early breakfast service and the quiet environment, which allowed me to rest well between meetings. The hotel's location is convenient for getting around the city. I would definitely choose Novotel again for future business stays in Lubumbashi.
翻訳
ゲスト
宿泊時期: 2025年3月
その他
10.0/10
とても素晴らしい
投稿日: 2025年4月30日
I had such a great time staying here! The rooms were super comfy, but honestly, the bar was the best part. Great vibes, awesome drinks, and the bartenders were so cool and friendly. It was the perfect spot to hang out after a long day. I’d totally come back just for the bar alone
翻訳
ゲスト
宿泊時期: 2025年3月
その他
10.0/10
とても素晴らしい
投稿日: 2025年4月27日
The food was delicious and the manager with the chef were so kind, . We wouldn’t mind coming back again , hopefully by tomorrow hmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
翻訳
ゲスト
宿泊時期: 2025年1月
その他
8.0/10
とても良い
投稿日: 2025年2月14日
Come on a business trip and the service was wonderful , employees are professional and they attend to clients with respect. This is a great experience and would recommend colleagues to often come here. I love the food, the nusic and the ambiance around. The two days spend here have been so great
翻訳
ゲスト
宿泊時期: 2024年12月
その他
10.0/10
とても素晴らしい
投稿日: 2025年1月3日
Top Hotel with a Restaurant, Bar, Pool & Gym. Variety of Events (for adult and children) - e.g. Karaoke night, Gala Dinner. Top Staff (very kind and always ready to help). Enjoyed my stay and I can only recommend the Novotel Lubumbashi Hotel.