廬江安德利ホテル

I booked this hotel for my wife, who is Chinese. I wasn't allowed to use my trip coins. She was in town to register our Hong Kong marriage at the Hukou office. The room they booked her into was not the one that was advertised. I booked a panoramic double room but what is shown in the pictures is not what she received. I suspect because she is Chinese she was downgraded. She said the room was old and not good. They did switch her to another room for an upgrade but it still looked like the same type of room. It was very small when compared to the pictures on trip.com. At first, we thought this was a hotel we could stay at again when I come to Anhui to visit her family. After her experience, we will probably not stay here. I have very high standards and always expect to get what I pay for. Additionally, her reservation included the free breakfast buffet. She said the breakfast was low quality. Also, the reservation included a free gift. She did not receive a free gift, as promised.

酒店整體環境不錯，房間衞生整潔，設施配備齊全，除了兩瓶礦泉水外還配備了兩瓶蘇打水，更多的選擇，客服人員服務意識強，服務態度好，有一點小建議就是增加標識，沒有找到浴巾，浴袍位置比較隱蔽，但這個浴巾用一次性的收費也能接受，一開始以為是免費的，想着酒店在這方面做得很細節，最後客服以及經理打電話跟我解釋，服務意識很強，態度很好，有反饋有閉環，對廬江的體驗還是不錯的，如果來廬江還會選擇安德利。