On the plus side, great location and friendly staff. Overall not bad. Paid a higher rate during the 'Festival of Lights' given high occupancy in the city. Location was great for the local sights and sounds and there was abundant good good options right out the door. But arrival was a pain - no driveway as hotel is situated on a pedestrian only / walking street. It was raining when we arrived. Guests should be given clear instructions on where to drop off for the shortest covered walk (we had alot of luggage) to the lobby. It was very distressing for check in / check out if you don't know where to call an uber from etc. We paid more to book a deluxe 1bed room which included airconditioning (vs normal 1 bedroom without AC). The extra paid was a waste of money, as in winter the AC doesn't work. I had the impression that it was centralised cooling and heating - so paid more for that function but felt silly that the hotel charged me more for AC during winter I didn't need / couldn't be used! Heating was not from centralised air vents but instead was from an electric wall heater. I would almost consider this misrepresentation esp during winter. They shouldnt offer this option to pay more during winter. The lighting was dim and poor and there were no soft touches in the room at all. Felt so spartan. Not even a chair in the hall to sit and put shoes on etc. And they shut all doors and turn of all lights so when you first enter the room definitely didn't feel inviting. Importantly they couldn't even fix the clothes hanger in the toilet. Nowhere to hang towels clothes etc. Also needs luggage racks for short stay guests. The base of the apartment is okay but maintenance and upkeep could definitely be improved. Better lighting in room would make a big difference. Fluorescent /white light needs to go!!
良い
64レビュー