バンヤンツリー・タムダ・ベイ

酒店非常美，建築物的光影設計很美，酒店環境很美，服務很好，早餐豐富，房間很好

酒店比較舊了 服務前台還不錯客房服務很一般

This wasn’t my first time here, but my expectations were exceeded nevertheless. Due to its all-around excellence, my four-day booking turned into a month-long stay. I had the opportunity to enjoy the New year’s celebration with the Banyan Tree fam as well. Food, music, and vibe were of high quality. There’s probably not enough space to describe my entire experience, but I’ll try my best. GENERAL COMMENTS: The hotel is generally family-friendly and aesthetically pleasing from every angle. You can see the mountains, ocean, and a sky filled with stars in the evening. The place is well-lit and was especially so during the holiday-new year season. You can shop locally (10-15 minute drive) or you can head out to Tangier or Ceuta (Spanish Territory) which is also a few minutes away (bring your passport). But you don’t need to venture far if you want good food though. The three restaurants (Thai, Moroccan & international) at Banyan collectively offer a diverse dining experience without needing to leave the comfort of the hotel. The dining team, including Rachid, A. Houssine, Saifeddine, and Marwan were very careful and made the daily dining experience comfortable. The staff were all very kind and attentive to my needs and interests. If I had a problem, they not only fixed it, but they went out of their way to make me feel comfortable. SPECIFIC COMMENTS REGARDING INTERACTIONS W/ STAFF: I’ve been to a few luxury hotels in Morocco and I’d say, for me, this is second to none due to the consistent quality in its services and the staff’s demeanor with clients. Oussama actively sought out solutions when I had a medical issue. He was also diligent in arranging my experiences throughout the month including one that was previously not in place. I appreciate the ability to adapt. Omar at reception helped me navigate my way to Ceuta and was pleasant and engaged when I made inquiries and requests. Rahima always met me with incomparable kindness. She and Ayoub were very welcoming, professional, patient, and respectful during the long hours I would spend at reception. Madame Sana was lovely; I appreciate all the time she spent connecting me to the right places for my beauty and hair maintenance. The girls at the spa, Julie and Najlae, handled my hammam and massage appointments with grace. The housekeeping team took their job seriously. They were swift to accommodate. I was surprised that they remembered relevant issues I had during my last stay, and they were proactive about avoiding & quickly resolving any recurrence of the issue. Zakaria and Muhammad from housekeeping patiently assisted me with a late night emergency in my villa which had me very distraught. Abida, Tariq, Nabila, Naima Ahanash, & the other Naima were very responsive to my special requests and cleanliness standards. Hassan (from reception) and Hamza (from IT) swiftly accommodated me with work-related needs including virtual meetings. They did so under very short notice and pressure. Nab