Loved the staircase that came down from upstairs into the middle of the lobby. Was very nice and gave it a real "home" feel. All staff very friendly and courteous. Wish the ice machine on the second floor would have been working as well as the candy / snack machine near the pool...was disappointed that it wasn't. Would be nice to have a guide by the TV for Channel selections. Excellent breakfast choices and always full for all who would partake. Wish there was a lighted sign on corner of Capital Drive and Highland Ave... would have made turning in there a little easier...Maybe you can work with the city on that. Some of the light bulbs in the room lamps need dusting & one needs replacing. Nice & quiet heating unit in room. Like the every 3rd day room refresh. Would definitely stay again.
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Kristyna
2024年1月16日
This hotel has declined Significantly. The carpet in the hallways are old .. only one working ice machine. their is no daily maid services the walls are paper thin last but not least the pillows and bed were the WORST..I checked out and booked at the Drury in Beechwood for the remainder of my stay in Cleveland.
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Verified traveler
2024年1月16日
I am very disappointed at how the room look. It needs some upgrading. I wind up being in a room with the toilet being backed up, I request for staff to help fix the problem. I was given a plunger at the door and was told to fix it myself! I'm a guess. Not a staff member and I expect better service. I would never ever recommend this hotel to anyone.
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Katelyn
2024年1月16日
Woken all through the night with elephants upstairs and vacuuming outside our door at 7am. You can hear anything and everything, including unprofessional conversations from the staff during breakfast. Wont be back
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Christopher
2024年1月8日
I usually stay here when meeting family at a halfway point and it’s always been a great stay for a solid price. Water pressure is like a firehose, rooms are clean, parking lot is well lit and safe and right off the Ohio turnpike. Would recommend.
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Lorna
2024年1月5日
Stopped by for a night on a long drive. It's a clean, simple place with very friendly staff. It's also a 10 minute drive from a national park with beautiful waterfalls, so that's fun!
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Chris
2023年12月29日
The inn is a bit outdated. It kind of felt like visiting grandma the place is clean but needs some updated renovations.
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Yangwei
2023年12月25日
Friendly staff, convenient location, a little aged facility but generally clean and comfortable beds. Breakfast was simple and good.
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Angel
2023年12月11日
They were willing to accommodate my special room request before I checked and held my request until I was ready to check in just before midnight. Service was friendly and accommodating