Check in supposed to start frim 2 pm . I arrived at 3 pm and had to wait one hour for my room . I asked for a double room and got a twin room . Not impressed.
We are in winter and the air conditioning was on insread of the heating . I turned on the heating and dod not work . I called reception and they sent someone to check the heating . After abother 30 min. The room was colder than when i arrived . I called thek again and after 15 min. They called me back saying they will change the room . Agaon the new room had a twin bed and not a double as i especially specifidd in my original booking .
The onmy good thing of my stsy was the view of the centre of Madrid .
To finalise i wanee dro take a shower the day of my depparture and the water was completely cold . Not hot aater or even warm water .
There were repairs throughout my stay as well.
Overall it was a horrible experience and it was not cheap at all . I paid 400 euros for 2 nights. Would not recommend this hotel and for sure will not stay in Hotel Europa again
自動翻訳
MARTIN
2024年2月12日
A fantastic location in puerta del sol, a lovely cafe and friendly service.
However there was clearly work going on in the hotel, none of which was explained or apologised for.
自動翻訳
Erin
2024年1月8日
I LOVE this hotel! This was my 2nd stay at the Hotel Europa. The staff is wonderful and very attentive. Everyone speaks English which makes it easier. The rooms are great and beds very comfortable. The bathrooms are amazing- the best I have had in Europe. This is a top notch boutique style hotel in a fantastic location right off the Puerto Del Sol square.