ラディソン ブルー ホテル マドリード プラドに泊まった方の口コミ・宿泊体験

ホテルからの返信: Lingbingxueer様、素晴らしいレビューをいただき、また貴重なお時間を割いてレビューをご投稿いただき、誠にありがとうございます。清掃に関するいくつかの問題点についてご意見をいただき、誠にありがとうございます。ハウスキーピングチームと連携し、対応させていただきます。ご不便をおかけして申し訳ございません。またマドリードでお会いできる日を心よりお待ちしております。よろしくお願いいたします。Pablo Gainzarain ゲストサービス・マネージャー

ホテルからの返信: Thank you very much for your outstanding review and for taking the time to share such thoughtful and detailed feedback.We are delighted to hear that you enjoyed your stay with us and appreciated the cleanliness, comfort, and spaciousness of the room—especially considering the typical room sizes in Spain. It’s wonderful to know that our prime location, just a short walk from both the Prado Museum and the Reina Sofía Museum, enhanced your experience.We’re also pleased that you enjoyed the peaceful atmosphere around the hotel, especially the pedestrian-only streets on Sunday mornings, ideal for running or walking under the tree-lined avenues. We're glad the early June weather contributed to a pleasant start to your day.Thank you for highlighting the professionalism of our front desk team and the quality and variety of our breakfast buffet. We're especially happy that you enjoyed the churros and tortilla de patata—two local favorites we are proud to offer.We sincerely hope to welcome you back on your next visit to Madrid.Warm regards,Manuel TrilloFront Office Assistant Manager

ホテルからの返信: Dear Koushuiguaner,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the condition of the door frame in your room. This is not reflective of the standards we strive to maintain.We appreciate your kind words regarding our convenient location, proximity to public transportation, and nearby amenities. Your comments are valuable to us as we continually work to improve our services.We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Kind regards,Ana Zamorano, General Manager

ホテルからの返信: Thank you for your kind review! We are delighted to hear that you found the room clean and the service to your satisfaction. Your recommendation means a lot to us, and we look forward to welcoming you again in the future.Best RegardsManuel TrilloFront Office Assistant Manager

ホテルからの返信: Dear Guest,Thank you for your kind words and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at Radisson Madrid and that our team’s warm welcome and service made your visit even more special. Your satisfaction is our top priority, and it is truly rewarding to know that you appreciated our comfortable rooms, facilities, and atmosphere.We look forward to welcoming you again in the future for another memorable stay!Best regards,Manuel TrilloFront Office Assistant ManagerRadisson Blu Madrid Prado

ホテルからの返信: Thank you for your kind review! We are delighted to hear that you had an excellent experience and appreciated our location, service, and amenities. Our team strives to provide exceptional hospitality, and it’s wonderful to know that our reception staff and the small details, like the lemonade, contributed to your satisfaction. We look forward to welcoming you again in the future!Best RegardsManuel TrilloFront Office Assistant Manager

ホテルからの返信: We are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,Manuel TrilloFront Office Assistant ManagerRadisson Blu Hotel, Madrid Prado

ホテルからの返信: Greetings from Radisson Blu Hotel, Madrid Prado.I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Manuel TrilloGuest Service Supervisor

ホテルからの返信: ドミンゲス様、この度はレビューをお寄せいただき、誠にありがとうございます。まず、貴重なご意見をお寄せいただき、そして何よりも、引き続きラディソンをご利用いただき、心より感謝申し上げます。305号室の照明が不十分で、お客様のご滞在に悪影響を及ぼしたことを深くお詫び申し上げます。特に荷物の整理や快適な空間での過ごし方など、基本的なことにおいて、室内に十分な照明がないことがいかに不便であるか、十分に理解しております。305号室は当ホテルのプレミアムルームの一つであり、これまで照明不足についてのご指摘は受けておりませんでしたが、貴重なご意見をいただき、社内で調査の上、解決策を検討させていただきます。このお部屋は、お客様がご予約されたスタンダードルームのため、到着時に同僚が手配した無料アップグレードでした。アップグレードがお客様のご希望に沿えなかったことをお詫び申し上げます。広場が見えるお部屋をご用意し、ご滞在を最大限にお楽しみいただけるよう、心を込めておもてなしさせていただきました。貴重なご意見をいただき、誠にありがとうございます。いただいたご意見は、改善点を見つける上で大変参考になります。今回の件でご滞在の評価に影響が出てしまったことを深くお詫び申し上げます。またのご利用を心よりお待ちしております。次回は、よりご満足いただけるご滞在をご提供できるよう努めてまいります。敬具　総支配人　アナ・ザモラーノ

ホテルからの返信: Miami32様、ラディソン ブル ホテル マドリード プラドよりご挨拶申し上げます。この度は当ホテルにご宿泊いただき、また貴重なご意見をお寄せいただき、誠にありがとうございます。ご滞在にご満足いただけた点についてお伺いし、大変嬉しく思います。しかしながら、ご期待に沿えなかった点があったことを深くお詫び申し上げます。もしよろしければ、詳細をお聞かせいただければ幸いです。評価を6.5から10に変更させていただきます。私たちは常に最高のサービスを目指しており、お客様からのフィードバックは、ゲストエクスペリエンスの向上に不可欠です。またのご利用を心よりお待ちしております。詳細につきましては、ホテルまで直接メールにてご連絡ください。敬具、アナ・ザモラーノ、総支配人、ラディソン ブル ホテル マドリード プラド

ホテルからの返信: Greetings from Radisson Blu Hotel, Madrid Prado.I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Manuel TrilloGuest Service Supervisor

ホテルからの返信: Greetings from Radisson Blu Hotel, Madrid Prado.I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Manuel TrilloGuest Service Supervisor

ホテルからの返信: Dear Guest,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found the hotel itself satisfactory, although we are truly sorry that your check-in experience had a negative impact on your stay.We completely understand your frustration regarding the additional €60 per night, but unfortunately the reservation was only done for 2 people and not for three. Online it shows always the maximum capacity but is when you book that you must choose the right amount of people. I am really sorry that this was not clear and unfortunately, lead to confusion and an unexpected charge. We agree that the information available at the time of booking should be clear and accurate, and we will review this matter with our reservations and distribution teams to help prevent similar situations in the future.We greatly appreciate you bringing this to our attention, as your feedback helps us improve both our communication and our service.We hope to have the opportunity to welcome you again and provide you with a much smoother experience from the moment you arrive.Kind regards,AnaRadisson BLU Madrid Prado