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En toppen fin hotell, vänliga receptionister med bra service. God och variationrik mat dock servicen saknas helt och ovänliga restaurangpersonal.

I like stay in this hotel , just service is too bad , they not care about customer what he want and what he need , even for room is not so clean and no have sleepers, i feel so disappointed for this case i wish next time they can care more about their customer, price is too high but service is too bed and cheap

Lovely break… but I think you have to be mindful that 4-5 star hotel classifications really aren’t the same globally. While the hotel was mostly clean, a great variety of food and drinks… I didn’t feel like I was in a 5* environment. A few things to note… The evening entertainment starts quite late. Kids party starts 8:30 so most of them are too sleepy to enjoy. There’s not much for kids to do as in day time activities. Yes there’s a small park, local beach and kids club but it really paled in comparison to what I’ve experienced in other European destinations. The kids called me within an hour to collect them from the kids club. The sign in and out process is non existent. I just walked straight in and took the kids and the staff paid no attention. The park is really something for babies. The most exciting part for my kids who were a 6 year old girl and 7 year old boy was the heated indoor pool. They were too cold in the outside one ( we went during Easter break). Entertainment is not great for adults. We were pretty bored in the evening and spent time in the shisha Lounge which was lovely. The Italian restaurant lol. Just avoid it people most people reserve and end up leaving and going back to the buffet. I loved the food. Ignore people who complain. I’m of Afro Caribbean descent and once you add the salts and pepper everything tasks very nice. So much choice too.

I dont like the service bad behavior of reception staff not co-operative not recommend

Average all round - staff were pleasant but aim is really to make more money and get you to do the excursions aside from staff in restaurant who were really nice. Pool/beach area is pretty (you have to pay extra for towel) but I would say all around that the hotel is quite dated and tired, food is fine (buffet/canteen style) but nothing to write home about. Massage wasn’t my cup of tea at all, all in all average all round. That being said Tunisia is a fab place to visit and mahdia Médina is very pretty - I’d recommend staying nearer there if mahdia is on your travel itinerary.

Be careful they ask for extra money on the check in