Imperio Residence Seafront by Perfect Host

Not a hotel, a service apartment which did not provide daily mineral water bottles. Stayed for 3 nights (4 days), when I requested for new towels, they didn’t provide saying that it is a service apartment and they will only replace the sheets and towels after 7 days. I think this is unfair, if I knew I should have booked separately the 3 days so I get new sheets and towels for 3 days. On the second day, no new drinkable water bottles were provided. No clear signage on where to go to check in, we went 3 rounds in the building (paid RM6 twice) each entry on the gantry. Needed to ask 3 different people before we are directed to the Perfect Host office. I suggest to put up large signages since this ‘service apartment’ is in an underdeveloped, abandoned, and empty shopping mall. Bathroom area drain is clogged- it floods through the toilet, needed to report on the second day to get fixed. The sink is also clogged— drains very slow. I reported on the second day, but it was NOT fixed. I used the washing machine, I almost slipped because ir flooded the kitchen area— most likely the drain overflowed/backflow. Cleanliness- poor. The sheets and pillows/pillowcases all didn’t smell fresh. With water stain marks on the walls near the toilet. No cable when we checked in, their reason was it is raining. But take note, it rained on day 1 and day 3 when we were there. It wasn’t every day. So I think just made an excuse. This has a good view, and complete amenities: kitchenette, washer, and refrigerator. But other than that, the whole experience wasn’t great. I will not go back here.

Checkin mudah di kaunter dlm bangunan,parking pay rm6/entry,ada market di bawah block B,deposit rm100,bilik okay sejuk iron dryer ok function,channel tv lari² sikit cuma alas kaki depan toilet basah & bau masam bila masuk bilik.

Overall home stay are ok. room not too big. room no mineral water or water dispenser provided. but got bathtub and i get a seaview room.

很難找到check in的地點，很隱祕 找了很久才找到，不同地方預訂也有不同check in的地方，太難找了，停車庫也陰暗, 最後停在外面 RM20/天。房間還不錯，check in時被告知 電視機信號有點問題正在維修，酒店裡的電風扇也有問題不能用，衹能開空調 半夜實在是太熱了。其他方面都還行 房間也乾淨。

Only able to access to level 16 using 1 elevator out of 6 elevators. The rest failed to scan/detect access card however easy to find car park. Cleanliness totally sucks. Sticky floor and a lot of Drain Flies in the bathroom and bedroom as attached on the picture. Dusty cutleries and plates. Bedding & towels are clean. I definitely will not stay at this hotel anymore

Imperio It is a perfect place, uniquely designed to enjoy the gym in a unique area and the swimming pool on both sides with exceptional sunset views. The room is very relaxing and relaxing. The only thing I'm not satisfied with is that the potion in the swimming pool is too strong and my hair is broken a lot.

This hotel offers excellent service with friendly staff. The rooms are clean, comfortable, and equipped with modern amenities. The breakfast provides a variety of delicious options. The pool and health facilities are enjoyable extras. Its strategic location allows easy access to attractions. Overall, a satisfying stay experience.

Terrible experience over here, bad cleanliness, floor is sticky, wall is full of spiderweb, even thi bedsheet have a lot of stain and smell. Not recommended to others as Trip.com should always monitor the owner and monitor the quality. Also the timing for check out is earlier than others 11pm instead of 12/1Pm Somemore need to pay rm100 deposit for this uncomfortable room. Name is called seaview, but definitely no view. Wish to have refund for this bad experience.

All is good except for the air condition turn off by itself. I woke up in the middle of the night sweating for 2 nights straight. The room has a fan but the remote controller is not working and it stuck at low speed. Please improve, my room number is B-16-18