I had a terrible experience at this hotel. I booked 2 rooms, one fully paid for in advance, and the other to be paid upon check-in. When I arrived at the hotel, they informed me that the unpaid room was unavailable because they had sold it to walk-ins. Even worse, they couldn't find any record of the room I had already paid for. The receptionist was completely unempathetic and told me that they are running a business and I should understand that. I was essentially told to find other accommodation on the spot, which was incredibly inconvenient, especially since I was with my family. To make matters worse, it was a public holiday, and we couldn't find any other available hotels. This was a clear display of poor business ethics, and it ruined our plans and caused us significant inconvenience.
翻訳
ゲスト
宿泊時期: 2023年8月
その他
2.0/10
投稿日: 2023年9月28日
Hi im writing this behalf of my fiancée and her friend. Your receptionist name daus were so flirty and making a disturbance throughout their stay in the hotel. Even worse, Your receptionist daus called them through the room number and asking them to come over to another room and spend time with him. What kind of customer service is this? Disgusting and unacceptable behaviour. I am writing to you to ask for your help in rectifying the situation. I would appreciate it if you could resolve the issue as soon as possible.