ホテル ソーホー ブティック カスティージョ サンタ カタリナ - アダルト レコメンデッドに泊まった方の口コミ・宿泊体験

The hotel itself is excellent, including the infrastructure and hygiene. However, as a five-star hotel, the Karen reception and ****** staff are not professional and unacceptable.

Charming hotel in a castle. Nice rooms with very comfy bed and premium toiletries. Central courtyard for breakfast and on site parking. Outside of town and a good 20 minute walk to the waterfront and 40 mins into the town centre. No gym.

The room was lovely, the staff in the restaurant was lovely as well. However, the overall service is way too far from a five star hotel. Weirdly, the reception knocked our door in the morning twice without calling on the phone, we were very surprised. When we left, the staff drove their shuttle bus to cut our way which is very surprising as well.

各方面的五星好評 酒店服務人員也很nice 吃住都很舒適

環境：很漂亮有泳池可以直接看到海 裝修在城堡上 衞生：很乾凈 服務：服務很熱情 態度很好 設施：很全 唯一就是地址位置在山上 需要打車上下 但是很適合度假 挑不出問題

酒店沒有在馬拉加市區，但風景很美，餐廳早餐晚餐都很好，房間舒適，衞生間下水有點慢，其他體驗服務都很好，推薦

超棒的酒店 推薦

酒店在山上，是一座城堡，很漂亮，可以看到大海，早餐是點餐式的，但是也很豐富，給人不同的感受。

The property itself is stunning with peaceful surroundings and beautiful views, but our stay unfortunately did not reflect a five‑star experience. Our first room was aesthetically lovely but completely impractical — there was very little space to place our luggage without blocking the walkway around the bed. The bathroom was large but not a functional space. When I spoke to Pablo at reception, he told me there were no alternative rooms. Later, Pedro informed us that there were rooms available for an additional €50 per night and kindly showed them to us. One was perfect. Pedro was helpful, but I was disappointed that Pablo hadn’t offered this option initially, which felt unprofessional. Breakfast was consistently slow — around two hours each morning. Despite there being only a few guests, the à‑la‑carte‑only setup meant long waits for staff to take orders and serve food. Many times we had to go to the kitchen to get attention. There was no buffet for basics like coffee, pastries, juice, or water, which would have helped. Service was disorganised and not often delivered with a smile, and the food itself was inconsistent. Overall, the hotel has enormous potential thanks to its location and architecture, but the service, organisation, and attention to detail fell far short of a five‑star experience.

I booked a last minute room. The booking said I could pay on arrival, but unfortunately I could not get a taxi there at 9pm (I was an hour away). I cancelled within 15 minutes. The terms and conditions I read stated there 'might' be a penalty. It did not say my booking was non-refundable. They charged me the entire €218 because I didn't cancel 24 hours in advance, which of course I couldn't have done. I showed them the T&Cs I downloaded but they refused to budge. Quite unreasonable.

I stayed at this hotel twice and unfortunately both experiences were disappointing. The building itself is an old palace, but the adaptation into a hotel has been poorly executed and the result is quite weird. The rooms are very noisy, especially those near the cafeteria, where there is a constant smell of food. The quieter rooms are extremely small and poorly arranged, with oversized furniture that makes them feel even more cramped. The bathrooms are in very poor condition. Although they appear to have been renovated, the materials used are of very low quality. Water leaked out of the shower and flooded the bathroom floor, and there were persistent bad odors. During my first stay, the room had a high horizontal window with no real view at all. On my second stay, I was given a connecting room, which was even noisier due to both the connecting door and the hallway door. The hotel has an outdated 1970s style. The only positive aspect is the sea view, but this can mainly be enjoyed from the garden and terrace, not from the rooms. Food is extremely overpriced for what it offers. The TV channel selection was very poor, and the connection quality was also unreliable. As for the staff, they tend to be overly familiar, which can feel unprofessional. More importantly, there seems to be little interest in guest feedback or satisfaction, as if repeat customers are not a priority. Overall, the room prices are far too high for the quality provided. I would not stay here again.

I chose Santa Catalina Málaga expecting a hotel that would live up to its five-star rating. Unfortunately, my experience did not reflect that standard. The room itself was very clean, and the bathroom was excellent with very good towels. Housekeeping did a good job. However, the room was very warm. I was advised by staff that the heating/air-conditioning is centrally controlled and date-restricted. While the windows can be opened, they cannot be secured in position and repeatedly slammed in the wind. A fan was kindly offered, though I declined due to the likely noise. Housekeeping standards elsewhere were disappointing. There were cigarette butts in the geranium pots in the garden dining area. All the staff I encountered were pleasant, but there were awkward moments. At breakfast I was served a glass that was visibly dirty. When I returned it, both glasses were removed and I was then left waiting, as staff assumed my husband would be joining me rather than recognising that a woman might be dining alone. Although I made and paid for the booking, the welcome note in the room was addressed to my husband rather than to me. The room description referred to a balcony, but in reality it was only large enough for Juliette — any Romeo would have been out of luck...he'd have been hanging out with the garbage area the room overlooked. The room faced a staff staircase area, likely used by the kitchen, with a couple of toilets adjacent. Odours from this area drifted to the room. The pool is also extremely small — more of a wading pool than somewhere you could properly swim. A shame as my husband likes to swim. Overall, the hotel felt tired and somewhat tatty, and the experience did not align with what one would expect from a five-star property. On reflection, I'd likely have been better booking the aparthotel where I stayed on a previous visit.

This is a lovely hotel, with a wonderful setting and excellent food. However, after a long journey to a Hotel of this standard, we would have expected to be offered a welcome drink as part of the arrival experience, but nothing was offered. The location is up a steep hill and so having a car (as we did) avoids what would be a strenuous walk back to the hotel when venturing out on foot or by public transport. Whilst the hotel itself is excellent, we were disappointed by our deluxe double room (room 305). We found the storage in the room to be completely inadequate, especially as we were staying for a week. In the bedroom, hanging space was very limited and there were no drawers at all for T-shirts and underwear. I ended up using the in-room safe to store my socks as this was the only space available. In the bathroom, which was incredibly spacious, again there were no surfaces to store items. We had to use the bidet as a space to place electrical items like hair straighteners. For a hotel claiming to be Malaga's most exclusive 5* Hotel, the lack of places to store clothes and other items was completely impractical and a real annoyance. In addition, the air-conditioning in our room was stuck on "heat" mode, with the button to alter the mode wedged into the control panel so that the mode could not be altered. We had to leave the air-con off for the entire stay meaning the room was too warm at night even in January. I raised both of these issues with reception, asking for the air-conditioning controller to be fixed and for some additional storage, or even a table on which items could be placed (for which there was plenty of room) to be provided. However, no action was taken and we didn't receive any follow-up communication from the Hotel. Subsequently, we received a survey part way through our stay asking for comments on our experience - a nice touch claiming that it would allow the Hotel to take any remedial action should there be issues that needed to be addressed. We replied raising the same concerns. Again, we received no response. This lack of customer service was also unexpected for a luxury hotel.

Such kind staff and great service at this hotel. Everyone was so kind. The rooms are simple but large. The one we stayed in had a large terrace with an incredible view.