Our overall experience was underwhelming and disappointing despite some good features. The worst was the set of very bright external lights on the hotel wall directly below our bedroom window. The lights stayed on all night and since there was no blackout night a good night’s sleep was therefore impossible. When we mentioned this at checkout we were astonished to be told that it was ‘a known problem’. Quite why we were given the room given that the hotel appeared to be far from full was not explained. The offer of a complimentary tea or coffee and to make a note so we wouldn’t encounter the same problem next time (!) was farcical.
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Nigel
2024年2月8日
The staff really care about guests and they also care about their work and the community they serve. They went beyond my expectations and made my experience at your establishment the best place I stayed in England. Great group of people, I had a great time, thanks!
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Jennifer
2024年2月5日
Our stay was wonderful. The staff were beyond helpful, kind and friendly. The whole experience of staying at the hotel was amazing and I highly recommend getting the breakfast. It was delicious. I cannot wait to stay again.