ノボテル スイーツ マニラ アット アクア(Novotel Suites Manila at Acqua)

Nice hotel to stay and friendly staffs.Will come back again

Great hotel with amazing service. The suite given to us has a stunning view of the

酒店各方面都不錯，位置也還行，離機場不會很遠，離市區有段距離，禮賓服務不錯，前台服務也很好，早餐蠻好吃，樣式也不錯。景色也很好

這是第一次對酒店進行評價，實在氣不過也不希望同胞被坑。酒店地理位置奇差，周邊都是棚户區。週五晚上八點去辦理入住，告知我定的雙床沒有房間，給我加床我同意了。過了兩個小時，也就是晚上十點回房間，看到加床加成圖片的樣子，上樓與前台溝通無果，仍然告知沒有雙床。後聯繫攜程，酒店這才給我們換到雙床，並於晚上11點左右安排我們入住。入住體驗極差，且工作人員對國人並不友好。 早餐品類少到哭，根本不符合其價格。

設施：房間內設施還是比較完善，但是沒有咖啡機，大堂的空調比較冷 衞生：乾乾淨淨的，不錯 環境：酒店在河邊，谷歌地圖好像無法準備定位，需要跟司機交代一下 服務：服務都很好 早餐不是很豐富，因為不需要單獨買早餐，衹要住店都可以去吃

Everything went well very clean rooms but the swimming pool is small and super crowded (full of kids ) thanks a lot for your kindness 🌷

The New Novotel expected to be clean due it is a new one. I found food and Services needed to improve a lot. Our family is dissatisfied with Buffet Breakfast where food is repeated many times and not happy with salty food such as beef. I am comparing buffet Breakfast from Kingsford Hotel and other Hotels our family have stayed for 4 weeks . Also on our last day I noticed a short of staff and also poor cleaning services on Dinning area . There are staff who are friendly but others seems not happy on what the job they are doing especially the lady who was requested to clean the table it is kind of turned off . She was cleaning the plates in front of everyone as I have not seen this on other hotel putting out scrap food in front of everyone. Aren't they suppose to take the plates and do this in the kitchen area ? 🤔

這邊服務人員素質都很高，服務人員會很有耐心跟您解釋即使你聽不懂英文依然讓遊客能夠安心，下次一定會再來來訪，很喜歡馬尼拉

리셉션 및 로비에서 서비스나 친절도는 매우 훌륭하고 좋았다. 다만 6층 식당에서의 일하시는분들 서비스 숙련도가 부족한점이 매우아쉽다(주문 오더 후 누락 및 부족분이 채워지는 속도)