ホテルからの返信: We deeply understand where you are coming from. We are saddened to hear your comments and would like to express our sincerest apologies. Your comments had been discussed with our team and on the process of working on the improvements of our service.Nonetheless, we thank you for bringing this issue much to our attention. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.We hope we could welcome you back again in our property. Sincerely yours,Irish