My stay was extremely disappointing. Upon arrival, I discovered bed bugs in my room and had to request a room change. While I was eventually moved to a different room, the experience was already unacceptable.
In addition, the air conditioning was not working throughout the entire building, which made the stay very uncomfortable, especially during warmer weather.
What made the situation even more frustrating was the lack of support from the staff. Because I had booked online, I felt that my concerns were not taken seriously and no meaningful solution was offered.
This was one of the worst hotel experiences I have had in Germany. I booked this property expecting the quality typically associated with other Mercure hotels, especially given its 4-star rating. Unfortunately, the actual experience fell far short of that standard. In my opinion, the hotel operates more like a 1- or 2-star property.
I would strongly recommend that prospective guests read recent reviews carefully and consider other options before booking.
自動翻訳