ホームウッド スイーツ バイ ヒルトン フェニックス - ビルトモア(Homewood Suites by Hilton Phoenix - Biltmore)

I liked staying there while repairs were made to my condo 2-18-24th and I would have stayed another three week but your rates went from 2,200.00 a week to over 5,0000.00 because if spring training in the area and I couldn’t justify the rate increase so I moved to another hotel.

Hotel was ok. in season price was very expensive for the hotel. We showed up at 10pm after a long dinner and the front doors were locked. We had to pound of the door for at least 5 minutes to get someone's attention (and yes we used our key cards but they did not seem to work). we were there for 3 nights. NO housekeeping! when i asked about the lack of housekeeping when i checked out, they told me that guests do not get housekeeping until they are there 4 nights??? Really, for that price, it seems to me that it is just pure greed by Hilton. They serve a breakfast in the am between 6:30am and 9:30am - while better than nothing, i would say the food is meh....... Big room, comfortable bed.

This is not a good experience for business travelers. The halls and my room also have a faint and unpleasant mustiness and old food smell. The ceilings are low and the lighting is a weird LED tone. There is no real restaurant at which to eat. No bar area to sit at and work. The bed is only so so and so is the shower. The decor is very 1990s. Evening staff was a little rude except for a nice man painting the elevator area. Morning staff was ok.

The 2-bedroom suite was the perfect size for my family, which includes 3 big teenage boys.

Room was extremely dirty, counter top was not wiped off, furniture had extensive stains, carpet was stained and pulling away from walls, bathroom had dirt in corners, windows were open and not locked when we entered and one wouldn’t close all the way. Laundry was not available, elevator was broken, the blow dryer was missing and there was no ice available. This was a last minute booking and I would never stay again! We did Alex the maintenance person who came to fix the AC.

Staff friendly. Safe. And felt comfortable about sons stuff being left in his car prior to moving into college.

The staff was amazing and very helpful. The food was delicious and fresh. The room was amazing but was lacking a few items. Only one pink sugar and only one regular coffee. I was unsure about the trash cans. None in the kitchen, and no bag in the one in the dining area. Not sure if it was a trash can. Also, the phone would ring one time, then about an hour later, it would ring again and again in the morning. When I picked up the phone, there was no dial tone. (Ghost maybe) :) Otherwise, very nice hotel. I will stay there again.

The property was nice. Probably updated a few years ago The room was large. It came with a fridge and a small stove. The concerns I had were: the smell of the room. It had a weird smell. Like a wet dirty towel. The breakfast that was provided was cold. There is a Main Street where our room was and for some reason at night people like race down it and you can hear it from the room. The staff was friendly. But doubt I’d stay here again.

Very convenient location and spacious rooms