ハイアット リージェンシー フェニックス(Hyatt Regency Phoenix)

設施略顯老舊，房間衞生打掃一般，餐飲比較方便，大堂有兩家可以選擇，還有一家禮品店

服務員很nice

早餐服務不好！

中心位置。非常不錯

Great stay

Was in town with my wife and children for an event at the nearby convention center. Very businesslike hotel. Market and breakfast omelette station were good. Hotel was clean. Staff were polite. Hotel is walkable. Jacuzzi was more like a warm pool instead of a hot tub which was a disappointment. Also the room shower did not have warm water for a period of time which was unexpected. Also there was no microwave in the room. Ultimately our family stay was “good”.

The hotel was great from check in to check out. We upgraded to the king parlor suite and that was pretty great! The only surprise was we heard another rooms' shower come on early in the morning- as if the pipes were rattling to get water moving. The bed was firm but comfortable. The couch in the bedroom was super comfy. The living room couch was firm. No complaints! The staff was friendly from check in, the market employees, to valet! We felt like they were happy to have us patron the hotel.

I stayed during the holidays and the environment was festive. My kids enjoyed the vibe, and the view from our room was great. The things I did not like are ********** needed to walk to get to our vehicle (all the way to the corner and around then up and all the way back to the other corner to reach our car), and no microwave in the rooms with kids is truly an inconvenience.

I booked a one night stay at The Hyatt for a special occasion for my family. I booked two rooms, The Presidential Suite and an adjoining room. Booking was a nightmare. I originally booked the Presidential Suite through ******* and was told if I wanted to guarantee the adjoining room, I had to book the second room through Hyatt directly, which I had no problem doing. I called Hyatt to book the second room but was told since I booked my first room through a 3rd party, they couldn’t guarantee my second room would be the adjoining room - but they could put us somewhere in the same floor. I told them that option wasn’t going to work and asked if they would honor the price I booked the Presidential Suite at if I cancelled and booked everything directly through them. I was told yes, so I cancelled my reservation through ******* and called Hyatt back directly to book. Then, because I had literally just booked and cancelled within minutes, ******* hadn’t put the room back up for booking and Hyatt said they couldn’t honor the ******* pricing because the room wasn’t showing as available, even though I explained that because there is only one left, and I had just booked it, it likely wouldn’t pop up but I couldn’t risk someone else snagging it before I made a reservation. The lady said there was nothing she could do. I was going to save nearly $200 booking through *******, so I told her I would just wait and hopefully book through them. The room eventually popped back up as available, I