イベロテル コスタ マレス(Iberotel Costa Mares)

我是一個人去的因為有潛水行程，酒店很美，服務真的超好，記得我的名字，還記得我喜歡吃的早餐雞蛋的做法，每個人都很友好，我都沒有給小費，房間裏的毛巾也折成了可愛的小動物，我住了三晚都捨不得離開，我可能是當時入住的唯一亞洲面孔，每天的自助餐也很美味。

酒店餐廳服務非常好，人員很熱情，飯菜也是我在埃及的這些酒店中覺得最好吃。但前台服務感覺太死板，不夠靈活。當時我抵達酒店已經是下午五點，我定的房間是基礎房，因為是2大2小，所以説這個房型不能入住，要我取消訂單，重新下單家庭房。我問能否直接補差價，升級房型，告知不可以！衹好找攜程客服，取消訂單，重新下單，這樣一折騰，直到6:30我們才入住。要知道，當天我是逛完帝王谷和哈布城後，直接從盧克索包車過來的，已經在車上坐了5個小時了…重新定了家庭房，另外繳了一百多美金的税費，第二天又打電話叫我補交25美金。通過翻譯軟件交流，説這筆25美金是因為我的房費不是直接付款給他們的，所以他們從平台收取房費時，還會產生25美金手續費用，這樣需要我承擔..好吧，我又補交，不明白為什麼昨天不一次性收取？攜程服務是真的好，必須贊一個，我打電話過去迅速響應，幫我處理，還給我補了差價！

作為一個海邊度假勝地來說真的挺不錯的

It is good hotel, excellent service, very positive and hardworking staff! Cocktails are the separate pleasure🤤😍😍😍😍😍🌸🌸🌸🌸🌸🌸🌸🌸🌸🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤝🏻🤝🏻🤝🏻🤝🏻🤝🏻🌸🌸🌸🌸🌸🌸🌸🌸🫵🏻🫵🏻🫵🏻🫵🏻🤍🤍🤍🤍🤍🤍

Excellent hotel, even more excellent hotel staff who did their job well, I can mention the excellent service from A. Nasser at the reception, even more excellent and warm service in the restaurant from the waiter Mohamed, I think he is the sweetest person we have met, such a pleasant atmosphere that it was even a sad to leave a hotel!

I warmly greet all the staff of the hotel Iberotel Costa Mares. Full professionalism and approach to guests at the highest level. A great place for relaxation and snorkeling among animals. We will definitely recommend !!!! :) Greetings :)

We are very satisfied with all service. Fantastic aproche from all...reception, room service, food, waiters, beach service. We have been there for third time an we are still satisfy. Thank you for all. You are the best! 😊😊😊😊😊😊😊😊😊😊😊😊😌😌😌😌😊😊😊😊😊😊😊

Staying here was wonderful. Really really nice hotel with great service!! Delicious food, beautiful place, and Beach close to the hotel. Service always take care of the guests, what is really important and lovely. Marsa Alam Iberotel is the best hotel here!

We returned one year later as we loved it last time and were not disappointed! Great room, location, gardens, pool, food, cleanliness. Restaurants are all super and the staff do their best to help. Alla carte Food down on the sands was divine. Wonderful towel art every day from Reda. We gave feedback and suggestions for improvement as part of a survey on day 2 and within 12 hours we were asked about our comments and actions were taken to help us- really keen to make guests happy (a specific omelette for example) . The animation team did their best- the team lead is exceptional, great energy and a super dancer. The evening entertainment was always good and we particularly liked the twin sister singers. Soo did a good kids disco each evening and Luca held great acqua gym classes everyday. Another animation member was more interested in getting positive reviews and comments (taking my phone to rate herself..) than actually aiming at provide good service worth the rating… which was annoying. All considered a fabulous holiday in a fabulous resort. Highly recommended! Thank you!