La Maison 20 Degrés Sud - Relais & Châteaux

Rats in restaurant On arrival the hotel is really beautiful - a small oasis tucked away with gorgeous colonial style. The reception staff were really lovely and made us feel welcome. The room was really nice - but there were a few things we noticed (which we let slide at the start) - massive dirty lipstick mark on one of our water glasses, filthy lampshades above the bathroom sinks, bed linen that didn’t feel particularly fresh and the robes as well had a slight greyish colour rather than bright white which they were meant to be. These were all minor things at the start which we didn’t even mention to each other but did notice. We then had our first night at the cocktail bar where our drink was served by the lovely barman (very polite and smily) - as we were drinking we saw a huge rat run across the terrace - we decided it was an island and maybe this is normal (although we really weren’t happy about it). We then were dining within the restaurant and again a huge rat was running towards the table. For us, this is not ok. We asked to move tables as we saw a rat and the waiters barely acknowledged it - didn’t offer any apology and then proceeded to avoid our table for the rest of the night. We informed the manager the next day who assured us he was aware and the rat had been caught, and to “give it a chance”. We weren’t offered so much as a complimentary drink. After dining in the restaurant again the second night and again seeing a rat - for us it was time to check out. Not only is it unpleasant seeing rodents running around while eating but I would say it’s a hygiene issue and makes me question the cleanliness of the kitchen and the safety of the food. The only concession we were offered was to not pay for the remaining nights that we would not be staying for. Really disappointing. On hindsight some things we would add about the whole experience: - Not a 5 star in terms of food, service or cleanliness - Staff really hit and miss - some very friendly some really rude and unhelpful - Rooms didn’t feel clean - Food was average - nothing felt fresh including breakfast - Quite stingey with water - water not replaced within our room (had to ask for it) We are now staying at a different hotel and haven’t seen one rat, so don’t think this is “just an island thing” as the manager stated. The service and food are also worlds apart which has really solidified that our review of 20 degres sud as completely justified - not a 5 star experience whatsoever.

We stayed in The Charm rooms for 4 nights and enjoyed the Mauritian hospitality provided by the GM and his team. The food was generally excellent although the service at dinner could be a little slow, whereas the bar was excellent with a great choice of cocktails. The snorkelling trips and the ‘ferry’ service across the bay were included so it was lovely to get out and enjoy the local area.

Very good service, pleasant environment, and the management is excellent. I recommend it when visiting the island of Mauritius. A quiet atmosphere that feels like home. Private beach and relaxation. Thank you for the enjoyable stay and the wonderful support, especially from Denis and the manager Leckraj. We will gladly visit you again."

Walking through the huge carved door to the hotel was like walking into an oasis. We stayed for 4 nights in an Austral suite. Our suite was no 2. It was huge, facing the sea with a beautiful private pool. It provided everything we could want - and more! The staff couldn’t do enough for us. We asked for a parasol on our private terrace and it appeared straight away - the base was so heavy it had to be carried by 3 staff members. We were welcomed to the hotel by Jessica, who was professional and very friendly. Our other favourite was the waiter Dennis. What a character! We chose to have breakfast in our suite every morning. What luxury - having breakfast on our terrace a few feet away from the sea. We used the complementary taxi boat into Grand Baie. We also explored the bay with the double kayak and went snorkeling on the reef with Patrick. An amazing experience! The restaurant offered exceptional food and service. The bar staff were very welcoming and soon knew our regular order. Afternoon tea with cake and biscuits was an unexpected extra. Our massage at the spa was so relaxing. Overall, it was a really luxury stay. Thank you x

Great staff. Shoutout to Mohammed, Ashraf & his whole Family. Great Interactions with all staff members. Really enjoyed our stay due to them.

Had a wonderful lunch at 20 Degrés Sud. From the moment we arrived, we were warmly welcomed by the amazing staff, creating a truly pleasing and relaxing atmosphere. The food was delicious — hats off to the chef for such a delightful culinary experience! Definitely value for money. A special thanks to Neeraj and team for their outstanding service. This was our second visit, and it certainly won’t be the last!