エンバシー スイーツ バイ ヒルトン カンザス シティ インターナショナル エアポート

My room wasn’t completely clean, I had dirty glasses, when I asked for new ones they gave me another set of dirty glasses. I asked for housekeeping to come clean my room and they never did. My sheets had stains. My toilet didn’t work and when I asked for someone to come fix it they didn’t. You guys have 3 elevators and only one worked

Staff was friendly, but very overwhelmed. At checkin, they couldnt figure out the computer system and let us up to our room without going over the final price and eventually charged my card on file. Because of this I was not told the incidental fees so was initially confused why I was charged an additional $100. Its not listed on my receipt either. Hotel seemed to be at capacity and was not adequately staffed to handle it. We checked in at 2 AM and there wasn't a single luggage cart available, even though we were the only people in the entire lobby. I was informed that they had 6 for the entire hotel which doesn't seem adequate for the size and capacity at which they were operating. All but 1 elevator was out of service, and we had to make multiple trips carrying heavy bags because of the luggage cart situation. We are able bodied, so it was inconvenient-but not the end of the world; but was very unfortunate for guests with mobility issues. I understand a-lot of things are out off staff control but it seems we weren't the only guests who had a rough experience this week end.