スプリングヒル スイーツ カンザス シティ エアポート

Worst mattress I’ve ever experienced in a hotel. Half of mattress had a large and deep depression in it.

Very nice and spacious rooms. Good commodities and friendly people working in the hotel.

The General Manager of those hotel (Aaron) is condescending, rude, and discriminating. He never apologized for inconveniencing me or talking to me like I was one of his employees. When I told him I won’t stay there in the future, he literally responded with, “Okay.” I have worked in customer service my entire life and I learned early on when a customer says they will take their business elsewhere, you do everything in your power to keep that from happening. Customer retention is the number one priority in customer service. How this guy became manager is anyone’s guess, but here’s something you don’t have to guess about: pick a different hotel. Because if you pick this one and have to talk to the manager about anything, you will see you had been better off sleeping in your car.

Beds were comfortable, spacious room, the breakfast was great! Lots of options and the attendants kept it filled! They did a great job with lots of people staying there.

We had a wonderful stay at Springhill Suites. It was very clean!! All staff was very kind and helpful. It was very quiet. The beds were very comfortable! Breakfast was great. And it was close to everything we wanted to do! Thank you Springhill Suites Northwest Kansas City, MO

We love this hotel, but the did not give us connecting rooms, although the said it was connecting