Worst hotel stay I have had in my life!!!! The room was filthy with hair on most of towels, the place was falling apart with no hot water and very muggy; there were flies stuck on the bathroom wall like if someone sprayed them with bug spray and never wiped them off, the bathroom door was very hard to open and close cause of age and worn. There is no space in the bathroom to take a shower, I had to leave the curtain open and stand sideways in the tub in order to not rub on the dirty shower curtain or the wall, rooms were definitely not disinfected regardless of current covid issues going around. They charge you for parking, pool towels, water tubes to go on the lazy river and everything you do in addition to the overpriced stay, the customer service sucks there is none; from day one checking in I talked to the front desk manager cause it was unreal on how check in was being done and he seem like he didnt care while hearing many people complian while waiting on line for over 40 minutes or so just to check in what a nightmare. There is also a parking issues very tight and crowded almost impossible to get a parking, there is only 1 elevator that fits 4 to 5 people max paid over 700 dollars for 3 nights expecting a nice resort vibe but it was not, couldn't even have family members visit unless they paid to go to the pool and were not allowed in rooms cause of hotel insurance policy according to one lady, and then when I asked another it was fine no one is on the same sheet of music, unbelievable that a resort of this size is as bad as it is, not to mention there are roaches in the restaurant bar area where we personally saw roaches walking at lunch time and overheard a lady complaining to the restaurant manager about the issue and that she would like to get her money back and leave, they kept pushing her around, telling her we cant do nothing as she kept talking from one manager to the other, the same way I did. On the other hand its okay my experience was awful and there was nothing they cared or did to make my stay pleasant, but I hope I could be of help to others before they go and have these issues. There are two buildings on this property, one property seem to be decent and the other should be closed, I could keep complaining for days on how terrible it is and how rude the staff is and how careless the management seem its sad that there is no pride in what they do and are there for just a paycheck. I have videos that I can't upload but with the pics below you should be able to get the point. Thank you for reading and hopefully your stay is better than ours
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