ラグジュアリー スイーツ バイ エストレラ デル マール(Luxury Suites by Estrella del Mar)

The bed was extremely hard! The couches were also very old and uncomfortable. The staff was great, but the condos were very far from the restaraunts and city sites so we spent alot of time waiting for transportation.The pool and grounds were beautiful.

This is my favorite resort in Mazatlan. I come here 4-6 times a year. This time, I was placed in a condo that was being repainted on the exterrior. Every morning around 8 am they started chipping and scraping on the walls on both sides of my room. There were several empty condos not being repainted and management should have been more aware of maintenance activities. Also, there is a serious safety issue with the pool umbrellas by the condos. There is no way to secure the umbrella pole into the weighted base. My mother was struck in the face by an airborne umbrella and had to be taken to the hospital, ruining our stay. I talked with the manager about this safety concern which could be..AND SHOULD HAVE..been addressed with an easy fix. Again, I want to say the resort is beautiful, the food is excellent and the beach is fantastic !

Overall great place to stay. Our two-bedroom condo was clean and housekeeping was provided every day. We felt safe and the pool and beach were great. The kitchen only had four of each utensil - 4 forks, spoons, etc as well as four plates and bowls. There was one knife that was very dull and a couple of frying pans. If you plan to cook, bring your own cutting board, mixing bowls, measuring cups, etc. There were plenty of bath towels in our unit but only one hand towel. Only one kitchen towel was provided. There is no drink service at the pool but we brought our own. Sometimes kids were allowed in the hot tub and sometimes they were not. The resort restaurants are a 15 minute walk down the beach and Mazatlan is about 45 minutes away. The resort will help you arrange a taxi into town for 300 pesos one way.

We stayed in two of the suites very comfortably. We were a group of 11. The pool is great at this location. The suites don't get the same service as the main hotel because they are condominiums that people rent out and they are a distance away from the main hotel. The property is great though. I would recommend.

Loved the beach front, Housekeeping was amazing, rooms were cleaned (Olivia & Blanca) were amazing. Dislikes: Pool closes at 8 p.m. and its HOT, NO bar at the poo, a drink took 40 mins to be brought to you and it would be hot by then. and you can't have your own cooler by the Pool. property guards are just watching you to make sure you don't have a cooler (Jerardo) is a kiss ass to the manager. You had to whisper after 8 p.m. because he would just sit by the pool and star at your balcony and it's only 8:30 NO pool activities for the kids/family. I did ask to speak to Victor Manuel and he never contacted me.

Beautiful hotel with impecable golf course. However, the hotel is in desperate need of maintenance. Upon arrival, the elevator was not working and we had to carry our luggage two flights of stairs to the third floor. Our room could not be locked from the inside as the key would free spin inside the nob. It was never fixed after being reported at least three times to the front desk. Overall, the place is worth visiting, but minor details made us regret it this time.

Our stay was very pleasant What if I didn't like that the pool opens very late and closes early

no water for shower in master bedroom and no ac on half the suit, including the 2nd bedroom. We reported the problem on day one and had to called back the night of. day 2 because the night and morning shifts at front desk didn’t report the issue

Poor customer service, no food available after 9pm everything closed and everything so far away. Completely unsatisfied!