ゴールデン チューリップ アル ザハビ(Golden Tulip Al-Zahabi)

The room is too tight, and the bed is small. I was long waiting to get picked by the reception when calling them for help or assistance.

I booked this hotel based on Agoda review, especially for the location. Price was higher as if it was 5 stars hotel. I stayed in Makkah in Movenpick hotel in the same week with only 30$ more than the price of this bad hotel. While Movenpick hotel is a true 5 stars with all positive around it, Golden Tulip Al Zahabi in Madina is the worst I would say. - Room was too small - Breakfast is not with quality plus the staffs are very unprofessional. I orders for omelettes for my breakfast and it was just before my checkout to catch my train. I found responsible staff left the site for a long time without notice! This is one of the example only on the quality of service. - Room aminities were bad, broken, defective. After noticing them, no response was evident. I had to request several times to fix these. Washroom has moulds here and there and spill water from shower base. - Room had an iron board but no iron. After requesting for this, it took more than a hour to get one. They called me to dial 4 for this service and found that room phone was also not working! - Room Hair dryer was not working - Requested for toilet tissue as they gave only one for my 3 nights stay but request was reluctantly accepted after one day. -Room has window (room 214) and its hinge was observed broken. I felt security threat. - Most of the staffs can't speak in english. I would not recommend this hotel if your budget is more than 100 as you will get better hotel with this price. Still I can't believe it tool more than 230$ per night from me. I booked this through Agoda thats why I was not able to cancel after seeing poor things and room space.

Thank you for the nice welcoming and hospitality. Nice location Amazing service Friendly staff Thank you reservation and reception team , restaurant staff and all the management. Hopefully we will be back soon

Service very poor I book 2 triple bed room for a family when I go thr thy give me 1 on 4th floor and 2nd room on 12th floor and room which is only for single bed Thrs thy put 3 of each room. No worth of mony. Just robbing people

The hotel is located right infront of gate 337 (women gate) excellent location close to h&m,Starbucks & lot of shops. Food court . Rooms are nice over looking the mosque but small even the triple room .Breakfast is so poor with no varieties at all. Elevators too slow & crowded most of the time.