Although the rain kept us from enjoying the beautiful valley views, there was so much to explore inside the hotel. Sitting by the fireplace with a cocktail in hand was incredibly romantic, and the sound of the rain made the experience even more memorable.
翻訳
Emanuel Chow
ハーグレイビア・バレービュールーム
宿泊時期: 2026年5月
一人旅
7件の口コミ
9.0/10
非常に良い
投稿日: 2026年8月1日
Beautiful venue, short staffed from time to time but it’s amazing.
翻訳
ゲスト
デルモンテルーム
宿泊時期: 2026年3月
友人同士
4件の口コミ
9.5/10
素晴らしい
投稿日: 2026年4月12日
The view for blue mountains valley is beautiful and attractive. The breakfast is nice.The staff is friendly and helpful.
翻訳
ゲスト
ハーグレイビア・バレービュールーム
宿泊時期: 2025年9月
ファミリー
1件の口コミ
10/10
とても素晴らしい
投稿日: 2025年10月2日
Beautiful and cozy place to stay .service and stuff just amazing .
翻訳
Dash-Daria
ヘリテージルーム
宿泊時期: 2025年7月
夫婦・カップル
3件の口コミ
7.0/10
投稿日: 2025年9月1日
I booked this hotel for our 5-year anniversary, as we thought it would be a lovely place to celebrate, with a nice location, great views, and the chance to enjoy dinner at the hotel’s restaurant. Since only garden-view rooms were available on Trip.com, we booked one, and I also mentioned in the notes that it was for our anniversary.
While we weren’t expecting an upgrade, we were disappointed to find our room’s “view” was almost completely blocked by a large tree. For a special occasion, I had hoped for at least a small gesture or a nicer placement of the room.
The restaurant staff were friendly, but it was clear they struggled when things got busy, which affected the overall dining experience.
Finally, at checkout, we weren’t even asked how our stay was, which left us feeling undervalued as guests. For what was meant to be a memorable anniversary, the experience fell short of expectations.
翻訳
ホテルからの返信: Thank you for choosing our hotel to celebrate your 5-year anniversary. We're honored you selected us for such a special occasion, and we truly appreciate your detailed feedback.We’re sorry to hear that your stay did not fully meet your expectations. While garden-view rooms can vary depending on the natural landscape and building layout, we understand how disappointing it must have been to feel the view was obstructed — especially for a celebratory stay.We're glad to hear the restaurant staff were friendly, but we also acknowledge your comments about the service during busier times. Your feedback has been shared with our team so we can improve the dining experience during peak hours. We’re truly sorry that your checkout experience felt impersonal — that is not the lasting impression we want to leave.We hope to have the opportunity to welcome you back in the future and provide a more seamless and memorable experience.
Frequent Flyer Fy
ベルグラビアルーム
宿泊時期: 2025年3月
ファミリー
29件の口コミ
7.5/10
投稿日: 2025年6月16日
This was a relatively well furnished hotel in the Blue Mountains area where there isn't a lot of choice. The dark interior design may not be for everyone but I thought it was rather modern chic while retaining the classic character of the property. Shame that we couldn't book larger rooms (not sure if they're even available or not) so we had to book two rooms for our family of three. The fireside bar was very nice serving delicious cocktails. The breakfast has a stunning panoramic view and the food selection was fair. I would recommend this hotel more for couples, but we still had a nice stay overall.
翻訳
ホテルからの返信: Thank you for your thoughtful feedback. We’re delighted to hear you enjoyed the unique blend of modern chic and classic character, as well as the Fireside Bar and breakfast views.Regarding room size, larger rooms are indeed available but subject to availability at the time of booking. For families, we often recommend booking two rooms to ensure comfort and space.We truly appreciate your recommendation for couples and are glad your family had a nice stay overall. We look forward to welcoming you back to the Blue Mountains soon.