グランド ホテル ヴィラ カスタニョーラ(Grand Hotel Villa Castagnola)

ルガーノで高級ホテルを予約している場合、他に選択肢はありません。街の真ん中にはありませんが、静かで素敵なエリアにあります。街まで徒歩10〜15分は、ピザをたくさん食べた後、お腹を落ち着かせるのに最適です。敷地は素晴らしく、景色は素晴らしく、ビュッフェ式朝食は素晴らしくはありませんがとても良いです（あなたが着席する女性はもう少し笑顔ができますが、朝食の他のすべてのスタッフは素晴らしいです）。プライベートリドは素晴らしいです。 私は毎年恒例の夏の旅行のためにルガーノの別のホテルに滞在することは決してありません、それは私の人生への忠誠を勝ち取りました。

In love with the hotel! Amazing place!

舒適，滿意，還能看到美麗的風景

素晴らしいロケーションとスタッフ。車だとグーグルマップで見つけるのが難しい。私たちの滞在は天気以外はすべて素晴らしかったです。

彼氏の誕生日のために夢のようなロマンチックな週末を過ごしました。ホテルはあらゆる面で素晴らしかったです。ホテルを予約した後、彼氏のための特別な誕生日マッサージとディナーの手配をするために彼らに連絡しましたが、彼らはすべてを完璧に管理してくれました。私たちが到着したとき、レセプションのスタッフはとても温かく歓迎してくれました。スーペリアルームからは湖の素晴らしい景色を眺めることができ、予約して本当によかったと思います。その夜、驚いたことに、ホテルからビールのボトルとアペロティーボの軽食のセレクション、そしてボーイフレンドの誕生日おめでとうを願うカードが送られてきました。ディナーは素晴らしく、すべてのレストラン、さらにはスパのスタッフも素晴らしかったです。このホテルには本当に温かい個人的な雰囲気があり、ルガノを訪れたい人にはぜひここに滞在することをお勧めします。

The hotel is a gem combining old world charm with first class amenities. But most importantly the staff are incredibly attentive. For example, Mario was so friendly and helpful with travel advice to Milano. Then, when I left my Apple Watch in my room, instead of mailing to me, he quickly road out to the train station to hand deliver it in time for me to make my train! Who else does that today?

We only had one night in Lugano and decided to stay at Villa Castagnola. The staff were friendly all the way through! Everyone had a smile and a nice greeting. This is how it should be, but so seldom is. The location is perfect. It is close to the part of Lugano you want to experience and walk around in. on our departure day we walked up Mount Bré. It is quite a walk and we were late getting back. Before travelling home we asked to use the spa for a shower and to change clothes and this was no problem at all. Thank you for a great stay!

Horrible experience so far. THIS IS NOT A LUXURY HOTEL. The driveway was under construction. we were forced to be dropped off 80 yards from the entrance. My husband, with a foot injury and broken toe, was forced to drag our bags up the hill to the entrance with no help from any bag porters. The room has no central AC and is outdated. The hallways are not clean and the main living areas of the hotel have no air conditioning. Avoid at all costs. This place is outdated and old. Stains, chips on the door, etc.

My son had researched this hotel and really wanted to stay here. We had a reservation for a double room and when we got to the hotel, they said that we had 2 people so they had to charge us an extra 100 CHF per night. Ridiculous! I could see if we'd booked a single room but a double room with a king bed means 2 people. The hotel was lovely and being Hyatt Globalist members, we were upgraded to a nice room with a view of lake and balcony. The room was lovely. The location and view can't be beat-right on lake Lugano. We went to the beach club and swam in Lake Lugano. Don't let that fool you. We never saw and employee at the Beach Club which was sad because supposedly you can order food and drinks which we'd planned to do for lunch. We had drinks on the patio and 2 glasses of prosecco was $40 euros. Crazy! We wanted to eat dinner in the hotel but the prices were outrageous in all the restaurants so we found something off property just across the street. Mind you we came from expensive places like Santorini, Milan and Lake Como so we eat at nice restaurants but this hotel is rip off. Breakfast was a disaster. There's a tiny buffet in 1 small area (smallest of any breakfast buffet we ate at on trip) and they kept running out of everything. Not much variety at all. We had complimentary breakfast with our globalist status but had to pay extra for anything extra that was hot so hard boiled, soft boiled eggs etc. Never heard of this in my life. They never replenished water in the room. Charged extra if you used up all the tea bags in the room. The ultimate rip off was when my son and I were both on our computers working and we got kicked off because only allowed a couple of devices. There were only 2 of us in the room. We were supposed to stay for 2 nights but at $600 CHF plus taxes per night, the value for what we were getting wasn't there. I've read this on tons of reviews on this site. The front desk manager didn't want to let us out of our reservation for the 2nd night but when I pushed it saying we can't work in a place that kicks us out of internet, she agreed. We ended up taking the train to Lake Como and stayed at a lovely hotel. I'd like to shout out to the front desk gentleman who was very helpful. When we came down to check out after 1 night, he tried to get us to stay and felt terrible. We generally stay at 4.5-5 star hotels all over the world and expect the prices to be high but this place just squeezed every cent out of you.