ダブルツリー バイ ヒルトン メンフィス ダウンタウン(DoubleTree by Hilton Hotel Memphis Downtown)

酒店房間乾淨整潔舒適。

この晩の滞在に400ドルを支払い、スタッフは本当に素晴らしかったですが、施設自体は壁の跡、バスルームのドアの鍵なし、壁と天井のペンキと壁紙の剥がれなどを含むがこれらに限定されないさまざまな問題に絆創膏を貼っているようでした。以前のパッチジョブで発生する可能性のあるカビの問題。まるで 400 ドル近くを費やしても十分ではなかったかのように、滞在に加えて駐車料金も支払わなければなりませんでした。私たちはメンフィスが大好きだったのでまた行きますが、別のホテルに泊まります。

私たちはこの施設が大好きでしたが、バーに行って最高のバーテンダーであるショーンに会う機会があったので、さらにこの店が好きになりました。来年もショーンとたむろし、ホテルの雰囲気を楽しむために戻ってきます。

バレーサービスは最悪でした。係員に35ドルを支払ったところ、私たちの車を駐車した場所に50台以上の車が侵入しました。フロントガラスが割れてしまいました。作業員たちは、人々の車が受けた損害については気にしていないようだった。

Very easy check in nice room and very clean also the bed was so comfortable! No need to say more

We were moved quickly when we reported we had no hot water. That original room was cramped and not well cared for. Valet took 45 min to bring a car. They also brought up wrong cars for people. It was a busy game day but 45 min is unacceptable. Others were waiting that, too. On checkout the wrong car was brought up. When our car was brought the contents were strewn all over the rear trunk and a flag on side of car was broken off. That was not how it was when we returned it the previous night. The parking fee and incidentals fee was completely misleading. It would be nice to update rooms w refrigerators and microwaves. What I rented in NO way matched the pictures on their website. I was told by a staff member that the website has another Memphis location and uses those marketing photos. I’m very disappointed to have this experience at a Doubletree.

This place could be really nice with some renovations. The bathrooms need some serious work. Room was not cleaned and had to request towels. Valets were sitting inside and did not move when we pulled up even though they saw us unloading bags. Had to walk in and ask them to come out before any effort was made.

I felt that there should have been free water and breakfast. Also the refund from the deposit has not been received.