ヒルトン ガーデン イン メンフィス ダウンタウン ビール ストリート(Hilton Garden Inn Memphis Downtown Beale Street)

この部屋を借りたのは、深い浴槽があると宣伝されていたからです。部屋の浴槽は標準的で、障害者用設備のせいで、快適に横になることはできません。昨夜メンフィスには何百もの部屋がありました。バスタブのオプションがあったので、ここに泊まることにしました。バスタブがなければ、部屋はがっかりでした。スタッフとサービスは素晴らしいです。部屋はもっと清潔で、宣伝通りの雰囲気に近づけたかもしれません。

3! For this to be a 4star hotel I nearly had to wake the neighborhood up! I called the front desk to have my bathroom cleaned before I left to run an errand early in the morning. I was told housekeeping would clean my bathroom. After I made it back to my room I realized my bathroom was in the same condition, so I called the front desk again & was told that housekeeping is on their way! I finally went to the front desk around 2:30pm to check the status of service & was told I called after 12p & nobody was able to do it. This girl was so against providing me customer service I was ready to blow my top for paying so much & being lied to and lied on! Had it not been for Dawn & LaPhia this would be a 1 star for sure!

Noisy people felt very uncomfortable in a**osphere no towels very inconvenient for me limit space for parking room was not ready or clean had to wait over an hour for room then housekeeping had a nasty attitude I am very disappointed and I will not return I would like to be accommodated for this situation and poor service and experience

We were there for 4 nights, not once was our room cleaned. Even after calling and asking twice. There was a storm previous day, and I realize they were dealing with staffing issues, but staff was not helpful on things like where to get basic supplies. “You can look it up on your phone” was one answer. No water pressure, no coffe in room or downstairs. Kinda miserable if it wasn’t for the awesome music on Beal.

Updated. Very spacious rooms. Clean. Friendly, helpful staff. Conveniently located downtown within walking distance to a variety of attractions. I understand they are not accustomed to snow but I was surprised the lack of snow removal on sidewalks around the facility. Overall great stay, I would definitely stay there again.

Close to entertainment. We found the beds not as comfortable as other hotels and the bathroom was not as clean as we would expect. Also they don’t offer self parking.

All was good. Valet was basically self service, so that was fine w me!!! Reported shower not being warm or hot....tepid at best.Overall hotel was nice.

Dawn and Anthony were great! Service was the best I’ve ever experienced in Memphis! I will be back!

Wonderful downtown hotel! Felt very safe and it was clean. Staff was amazing and we will be back!