TownePlace Suites Boise West/Meridian

******* and Marriot need a new system that allows for flexibility when changes are needed to a reservation. Things in life happen and your systems need to have the ability to adapt without phone calls and reaching back and forth.

The staff from The front desk to the lady in charge of breakfasts were amazingly friendly and helpful.

My experience would have been good however the front desk lady called me (I believe she is Mexican, didn't catch her name) and told. Me I was supposed to check out on 8/11 when clearly I was booked and signed from 8/10-8/12. I even asked her is she sure she was calling the right room and she insisted I was to be out. In the end it was 325 not my room (308) that was supposed to check out and I received no apology or even a for my rudeness and inconvenience let me reduce your room rate or something!

The bed us very hard, the pool and spa was out of order. With the hot weather we choose this for the pool. We were disappointed. Breakfast was very good.

A great place to stay! Close to everything. Cooking our own meals is a plus.

The hotel and room were very clean. The staff (all) were amazing. So very friendly. More so than just having a question answered. They all went out of there way to just have a friendly conversation. I will definitely be coming back to this hotel.

Sam at the front desk was great and made our stay smooth. The place was clean and the bed was very comfortable. The room felt dated and had an old smell.

All was good except one thing, we requested our tv to be fixed multiple times and still was not working correctly when we left. We were there 3 nights

The fact that this hotel advertises they have a pool is joke. The staff said it’s been closed for as long as they have worked there. Eight months lol!! Would expect more from a Marriott Propery.