ハラーズ メトロポリス ホテル & カジノ(Harrah's Metropolis Hotel & Casino)

It's a nice hotel but they need to update it or towel rack in the bathroom was falling out of the wall the toilet didn't flush properly there was dirt on the walls where you know they might have scrubbed it but it just needs to be updated other than that it's a very nice hotel just needs updates there was other stuff like you know rust mold it just needs to be updated it needs a little TLC

Harrah’s has really gone downhill and needs complete renovations. The last 3 times I’ve stayed the rooms are dusty and everything is very worn. I will probably chose to stay at another hotel next time.

Clarence at the front desk was very rude and disrespectful. Stood at front desk over 45 minutes waiting to check in with no help. Asked to speak with the manager and Clarence refused to go get him for me. Finally told Clarence to cancel my reservation and he started “go on line and do it yourself”. After leaving called to speak with the manager and his attitude was no better. Would never stay at this establishment

Loved the price. The room was clean. Updated and comfortable. Didnt like lack of open eating options and when staff was told of coffee being out in lobby they could not have cared less.

No maid service which we weren’t told about when checking in. Some peeling wallpaper in bathroom but Therese a very nice room.

Good hotel , small ******. Restaurant has limited menu , but good food and excellent service. Nothing else to do in the area

Very disappointing. First room was on the 3rd floor. As soon as you stepped out of the elevator the smoke smell hit you. Our room was filthy, floor not vacuumed, dusty, nicotine stsins on the walls. Mind you this qas a non-smoking room. What they did was turn their old smoking floor into non-smoking without painting, ckeaning floor or anything. Went to ask for new room and at first she said there was nothing she could do but thus was a Monday night with barely any cars in the parking lot. Probably due to booking through a 3rd party they give you their worst rooms. Finally another front desk gentleman said he could move us to the 7th floor. Carpet was still stained and hallways gross but didn’t wreak of smoke at least. Will never stay here again.

We always stay here while traveling from Nebraska to Tennessee and vice versa. We Love it here :)

I was disappointed. No complimentary water in the room. No room service. This was a short, quick getaway foe my hsband and I and we werent impressed