ホテル レストラン シュヴァーネンに泊まった方の口コミ・宿泊体験

ホテルからの返信: Dear RinaSingapore, thanks a lot for your review. Most of our rooms are used as single rooms throughout the week. Many companys have a budget for their business travellers and prefer smaller, practibal rooms. From your description, you were staying in a single room for double use (which is usually communicated to our guests upfront). We have another 3 room categories with double room standard (larger bed, bathroom, etc.). They're called "Large", "Garden" and "Atelier/Studio". We'd be happy to welcome you in one of these categories next time. About the coffee - we apologize - a nespresso coffee machine as well as mineral water is complimentary provided in all our rooms. It must've been a mistake, that no capsules were in your room. Best wishes from Metzingen.

ホテルからの返信: Dear Doha_trave, thanks for this second review, now on trip advisor. We are very sorry that you were not satisfied with your stay with us. However, we can assure that all rooms are hygienically cleaned. We are using 180°C hot micro-steam to clean all our rooms 100% hygienic, antibacterial and anti viral. Also, it is much healthier for our cleaning staff and our guests. The things you pointed out are definitely not a normal situation, but must‘ve been a human mistake on that day - we sincerely apologize for that and have already discussed these human mistakes with our team. The reception is not staffed 24h in our hotel, but has the required opening hours as a 4-star hotel. However, we are 24h a day available via telephone and have security at the hotel at night for our guests. About the A/C - correct: unfortunately not all the rooms have it yet. This is because of the different stages, the hotel was built in. The newer rooms have thermal cooling instead of A/C, which is much more environmental friendly and works quite well for a cool feeling in the room. We‘d be very happy to get a second chance, were we can proof that we can do much better than you described it and sending you all the best wishes from Metzingen.