ドミンゴ サント ホテル ブティック - アダルト オンリー(Domingo Santo Hotel Boutique)

A lot of the staff could speak some English or get help. They were very patient when communicating. Breakfast is a nice sit down and be served meal, but starts at 9am. At check in we were told that we could have a complimentary drink at the upstairs bar in the evening, but our waiter didn't seem to understand or know about this so we dropped it. The rooms were wonderful and able to be dark at night. The evening bands on the rooftop were fun to attend and stoped playing at a reasonable time when you needed a quieter room. I'd recommend for someone wanting a nice room in historic district.

Highly recommend! The staff are amazing, the location is great and the rooms are large and clean. The super friendly, helpful (and patient with me trying bad Spanish before speaking English) left a lasting impression on me. I recommend this stay to anyone visiting the city.

SO LOUD at night it’s ridiculous! The restaurant blasts music until midnight and then an hour of cleanup after with paper thin walls. How this is a 4-star hotel is beyond me. Believe me, stay anywhere else but here in centro!

Restaurant was not available for private event every nights. Hotel was surrounded by loud music and party noise until midnight.

The property itself, and the rooms are very boutique and quaint. We were in love when we first walked in and saw the property. Our problems were with the extremely loud bands that were playing each night. Thursday, Friday, Saturday and Sunday. They would have a live band that was so loud we could not sleep until midnight. Then a DJ would follow that until about 1:30. In addition to that, we didn’t have hot or even warm water for three out of the 6 days we stayed there. Upon complaint about the water, we were just told that it would be taken care of, which it was not, and nobody ever followed up with us until we went down to complain again. When we asked to change rooms due to the noise and the water situation, the response was,”somebody should have emailed you about the noise”. No response to the water situation. When I asked to speak with a manager, they went to speak with her, she looked our way, and gave us a dirty look, and just jumped in the elevator, and we never spoke with her. It’s unfortunate as this is an amazing property with a great rooftop facility. Very close to many dining options. And lots of shopping. Due to the customer service, no hot water, and the noise, I would not recommend anybody staying here.

The staff was very nice and the room was very clean. However, on the weekends, there is a live band that plays every evening until midnight. The noise is deafening even from the lobby. there were also random noises outside my door very early in the morning. I would not stay there again.

The staff were incredibly friendly and professional and made our stay very welcoming. The surrounding area is beautiful, historic, and a great glimpse into the city’s culture. The facilities are great and the breakfast is excellent. Highly recommend!

This place is run by people who have no idea what they are doing. Most of the staff is not friendly to tourists. No one can speak English at this hotel to support tourist needs except Sarah at the front desk and Emmanuel at the restaurant. They don’t care about the guests, as they have loud music everyday from 7pm to midnight. So don’t expect to sleep before midnight. Their breakfast has a fixed menu and you will be eating just the same thing everyday made to order. They are very adamant and are not flexible to guests. The only English word waiters say is ‘TIP please’. The only reason to stay at this hotel is it’s central location. Nothing else - An easy avoid