We had a good view of the castle, which is nice. However, two problems bothered us. First of all, the soundproofing was not good, we could clearly hear the family living next to us. Secondly, there is something really confusing about the breakfast. When we checked in, we were told that breakfast was included, no check-in proof or information sheet was provided to us. We have 3 people and no one mentioned that the breakfast was only included for ONE person! We figured this out only after we had our breakfast. Had it not been included, we would not have our breakfast here! Then we asked the front desk staff, and he kept saying that we needed to pay even if we were not told that only one breakfast was included, and no supervisor was available although it was already 9 am! The communication was far away from smooth. Although the bill was exempted in the end due to their previous mistake, we spent much more time and were not able to talk to any supervisor.
自動翻訳