グランド フィエスタ アメリカーナ チャプルテペック(Grand Fiesta Americana Chapultepec)

Good location, walking distance from a lot a places

got woken up at 1am by loud nosises, i was told that there were moving furnature and had to wait. I keep paying for premium rooms and getting rooms with no view

I paid extra for park view, but ended up in a room with city view, but was told that since I can see a little of the park it counts as park view. Please! What a ridiculous statement.

This is always my first choice when I look for a hotel in Mexico City. Great Location, nice clean rooms, excellent service. Staff at the spa offers a most welcoming service and attention.

We had a good view of the castle, which is nice. However, two problems bothered us. First of all, the soundproofing was not good, we could clearly hear the family living next to us. Secondly, there is something really confusing about the breakfast. When we checked in, we were told that breakfast was included, no check-in proof or information sheet was provided to us. We have 3 people and no one mentioned that the breakfast was only included for ONE person! We figured this out only after we had our breakfast. Had it not been included, we would not have our breakfast here! Then we asked the front desk staff, and he kept saying that we needed to pay even if we were not told that only one breakfast was included, and no supervisor was available although it was already 9 am! The communication was far away from smooth. Although the bill was exempted in the end due to their previous mistake, we spent much more time and were not able to talk to any supervisor.

Excellent customer service, near castillo de Chapultepec and good restaurants, area looked safe.

Excellent customer service, recently remodeled property close to good restaurants and entertainment such as Chapultepec and museum's Safe area to explore .

Our family enjoyed the location of the hotel which gave us direct access to Chapultepec Park, and we were able to walk to Condesa, Roma Norte, and Polanco in less than 30 minutes. The room was clean in most spots, except under some of the furniture where we found an old coloring book. The breakfast was great for kids and service went above our expectations.

Our 4 nights stay was nice. Room was clean and quiet, shower pressure was great, restaurant food was good, and we especially liked the location; it is perfect for museum, park, shopping... all are within walking distance. We tried lounge package for 1 day, didn't like coffee time (11am - 4:30pm), but breakfast and evening snack were good.