スイーツ ベルナ 12(Suites Berna 12)

I’ve stayed at this hotel about 13 just this year and have booked the Suite with 2 bedrooms, and have visited it since 2017. On this last stay there was no cold water in the shower. I had to leave the room by 9am for a meeting. I was given access to a bathroom in a different room on a different floor. I asked the supervisor to contact me because that was NOT what I had paid for (given there are other hotels with more accessible prices and I had booked the suite with two separate rooms which is a bit pricier). Until now, I’ve gotten no call, no apology and no sort of compensation for not receiving what I paid for. It is unfortunate that I will NO longer be staying here.

The staff was great, the place was clean and neat.

Screens on the windows would have appreciated.

I stayed here back in June as a solo traveller as I needed to get to the British embassy early the next morning. When I arrived the receptionist staff were really kind and helpful, they told me the direction to the embassy which was a help as I was a little anxious being alone in such a huge city, it was only afew walking yards away. The room was beautiful, spacious had everything i needed and a huge comfy bed I wish I had longer to stay there. When in mexico city again I would stay in this hotel.

The hosts were very kind and helpful. We enjoyed our 2 night stay.

Definitely not a place to relax or have a good night sleep Right outside is a police station and they make a lot of noise at all times definitely worth the convenience if you going for any immigration because everything is at least 5-8 minutes walking

Really nice place and safe

Location was awesome. Staff was polite and knowledgeable of the area. Room was spacious and clean.

Stuff was great and very friendly, would definitely stay there again