ゲゲスト호텔의 모든 직원들이 매우 친절했으며 여러가지 질문에도 아주 친절하게 응대해주었습니더.
특히 리셉션리스트 여성 2분은 너무나 인상이 깊었습니다.
다고 인테리어는 오래되었어도 관리가 잘 되어 있으며, 나는 가족과 6층에 투숙했는데 화장실의 수압이 낮은 것 빼고는 모든 면에서 우수했고 아침식사 역시 많은 음식은 아니었지만 자유롭고 편하게 식사할 수 있었습니다.
다음에 마이애미 갈 기회가 있다면 다시 투숙하고 싶은 숙소였습니다.
ゲゲストReview:
I arrived at 7:00 AM and found no staff, no reception, and no check-in instructions. My wife and I had to wait outside until another guest happened to come out and let us in. Inside, I met someone who I thought was staff, but he was just another guest. He tried to help me contact the hotel, but no one — not even other guests — could reach the manager.
There is no real lobby, just a yard. I waited three hours outside until someone finally responded. Then I was told I couldn’t check in until 3:00 PM unless I paid $100 extra. That’s way more than most hotels charge for early check-in which is about 20$. I asked for a refund so I could leave — they refused.
With no choice, I left my luggage with the housekeeper (the only helpful person) and had to walk around the city with my wife for six hours before coming back.
When I finally checked in, I just got a text message with a door code — no person, no welcome. The room had lots of bugs, and both of us got bitten badly overnight. There were even cockroaches in the kitchen.
This is not a real hotel. It’s overpriced, poorly managed, and has no customer service. Avoid if you care about basic hospitality.
MMeganFor the price of this hotel, it is in an excellent location and is very clean. During our stay, there were lots of things that weren’t working or were broken in the hotel, including the key card machine, so we were only given 1 key card for a room for 3 people. In our room, the bathroom door handle had been ripped off on the inside before we got there and one of our friends got locked inside with no way out. She tried multiple times on multiple numbers for the hotel/front desk and not a single one worked. They were either in Spanish and hung up immediately or were disconnected. Luckily she was able to get in touch with us to come and let her out (she was in the room alone) but that meant travelling back to the hotel from another location. We were told by the front desk after this incident that they would come and fix the door but they never did. The washing machines were also broken so we were only given 2 towels every few days between 3 people. If there hadn’t been so many things broken, it would have been a decent stay.