Service at the pool took long (ordered a beer bucket, so no mixing)! Refreshment lounge keys did not work, had to walk through all the hotel buildings again. Elevator in Tresor tower took forever since two were out of service, late check out was obly granted after asking personally at the reception but denied when calling guest services (20Minutes in line)!
Prive and reputation did not match the expectation
翻訳
ゲスト
オーシャンビュールーム
宿泊: 2024年10月
カップル・夫婦での旅行
1件の口コミ
1.2/5
投稿: 2025年1月22日
The hotel is a complete scam!
Charges you extra to use the pool area after already extortionate prices.
It's like hunger games for securing a chair (have to pay extra on top to have a chair by the pool).
The beach only allows chairs away from the sea (how can they charge to be near the sea).
The staff don't have a clue what they are doing and act as if they are celebrities.
The room didn't even have any water or coffee.
Very poor service, poor experience and would not waste your money.
翻訳
Luqmaan
デラックスベイビュールーム(クイーンベッド2台)
宿泊: 2024年8月
一人旅
6件の口コミ
4.5/5
非常に良い
投稿: 2024年11月30日
Good but lots of hidden fees and costs, missing basic free amenities in rooms like water
翻訳
Felix V.
トレゾールオーシャンビュージュニアスイート
宿泊: 2024年5月
出張・ビジネス
1件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年6月23日
Great time, great place to be
翻訳
ゲスト
トレゾールオーシャンビュージュニアスイート
宿泊: 2024年6月
カップル・夫婦での旅行
3件の口コミ
1.0/5
投稿: 2024年9月9日
**** dont stay here too many fees and charges bad service at the pool room door lock was broken for hours they took their time