ザ サボイ ホテル & ビーチ クラブ(The Savoy Hotel & Beach Club)

Our room service was slow so they comped it. They had a fan for my husband who has COPD. They waived the resort fee. Everyone was super friendly.

Our stay at The Savoy really was an enjoyable one. We loved having a heated pool and the beach club food was really enjoyable. The staff at the pool area was attentive and friendly. We also really loved the location of The Savoy...on Ocean Drive and close to the ocean without being in a noisy area. Really the best of South Beach. Our room was a little disappointing. The images on the website showed an aesthetic room with wallpaper, art work on the walls and an area rug located in the sitting area of our suite. But our room was so sparten and boring. No artwork, no wallpaper and nothing other than beige walls. The bathroom also could have more to offer a traveler. No shelves in the shower to put your shower products and the bathroom only offers a pedestal sink and no shelving to put products and such. Mostly a 10/10 stay. Just would love enjoyed a better room, especially as we had upgraded to a suite.

It was very disappointing to be put in a "balcony" room in which the balconies were under construction and unusable without warning or apology. It is unacceptable to charge people a higher rate for a room for a feature that is not available in their specific room.

Good location Easy beach access Staff very nice Pool food subpar Exterior rundown Rooms very clean

It was a terrible experience. I had to check out earlier and go to another hotel. The photos online don't resemble reality. For what you are paying, you can get a better hotel. The rooms are old and dusty. The bed is in a bad shape. It kept making noises with every slight movement. The walls are thin, and we can hear the room beside and on top of us. The room service is horrible. We were out for a long period of time, and they never came to clean the room unless we told them to do so. The only positive thing, the beach staff were amazing. Don't waste your money on this hotel.

Our overall room experience was good. The general condition of the hotel was tired. The coffee in the lobby is put out at 8 and it was luke warm every day. The pool and beach area was nice but once again tired. No one could give me an answer as to what the status of the second building that is shuttered and boarded up.

The Hotel was beautiful and felt like a step back in time. The room was generous size and beautifully furnished and decorated. My ONLY complaint was the mattress was sub par. Everything else was lovely - Great location too.

A nice hotel in nice area but not well managed. Staff tried hard but they were problems. When made the reservation, there was breakfast available but not when we arrived. Breakfast at the hotel’s restaurant in front of the beach was part of the reason of going there. Bathroom was old with stained tiles, and small for a suite.