ザ ガブリエル マイアミ ダウンタウン キュリオ コレクション バイ ヒルトン(The Gabriel Miami Downtown, Curio Collection by Hilton)

I loved this place and I had an amazing view. I gave 4 stars on staff & service because they took forever bringing towels. They only had 1 wash rag, 1 hand rag and 1 towel. I at least need 1 was rag for my face and body.

Everything was amazing. Although I do have some recommendations to fix for future guests. The bed was tented and not the most comfortable and too low to the floor and room service is until 10 pm only which means if you’re hungry after 10 pm you will either need to go get the food or order through Uber eats etc. Everything else was excellent. And the experience one of a kind. The pool has heaters which was amazing because it was a little cold out. And bar by the pool has amazing food and drinks. I would definitely recommend.

Poor service from check in until checkout. Bars not open when they should’ve been according to posted hours, in room TV wouldn’t work half the time. Front desk/room service would take 10 min to answer when calling from the room phone. (Gave up and used DoorDash during duration of stay…) Not the service I had been expecting for what they claim to be a 5 star hotel.

Watch out for the urban fee they charge. Staff is very friendly but the hotel is dated. The director of customer service was very nice, but otherwise would not stay here again.

Construction at the property. Just kind of a weird hotel. There are better options for the price.

We chose the Gabriel Miami for the location and the fact that it was a Hilton property which we always associate with high quality. The front desk staff was very nice and welcoming; however the room was disappointing with "eco-friendly" lighting features that did not work properly and we discovered that there was only 1 towel left in the room for use. We further discovered that there was just 1 half used roll of toilet paper left for us and we never got any housekeeping service in the 2 days we were there which was supposed to be included. I did communicate this to the front desk staff as we were leaving and they acknowledged that is was unacceptable and offered us some Hilton points. All in all I'd have to rate it as an underwhelming hotel experience.

I did not like the fact that they charged me for stuff i didnt use from the mini bar and when i called the front desk they were rude. They lied and tried to charge me 26$ for 2 waters. I did not like the fact that the room was very run down and not what i expected at all. The only good thing about it was the balcony view. I will NEVER stay in this hotel again. Everything else outside the hotel was nice. They really try to make it seem better than it looks but i was very surprised at the run down condition. I definitely feel like they need to do some remodeling and repairs. If u like luxury places do yourself a favor and dont stay at the Gabriel

The hotel needs renovation ASAP. The pictures are too pretty for what you will get. The bathroom is a mess, a very uncomfortable bath. I won't recommend this hotel at all.

Excellent location right across from the arena. Hotel was beautiful, bartender was kind and drinks were great! Breakfast was also delicious