We had a pipe leaking from the bathroom that flooded the room in certain areas. Things happen we understand. The staff came right away and handled the issue and the manager was very compassionate and gave us a full refund on the room. So we will come back and stay here again at this beautiful hotel due to the fact of how Mayfair Hotel treated us during the stay. Thanks again to the staff and manager Robert. Kind souls all around. They care and it showed.
自動翻訳
Steven
2024年2月8日
We Loved the Beauty the Greenery The staff were very helpful and friendly just be prepared everything is extra & everything is expensive
自動翻訳
Debra D
2024年2月6日
We were excited to stay in a five star hotel but unfortunately the service was three star. No doubt the property is beautiful and thats what you are paying for. There were a number of things we had to request, even toilet paper. It would take an hour or two to get anything and somethings like coffee were never received. Our streaming tv did not work and we reported it on the first day. Three days later it still did not work. Fortunately, the location is great and we enjoyed our trip to Coconut Grove
自動翻訳
John
2024年2月4日
This is a lovely hotel with a hanging garden look interior and rooms are industrial modern. Rooms are good sized and we had a nice balcony. Issues though were bothersome. No ice machines on any floor only pour over coffee in the room that was weak and not very hot. Biggest issue was the gym which was tiny and minimally equipped. No exercise bikes of any kind and tucked in a dark corner room. Restaurant was only open limited hours so had to go across the street for a late lunch that was excellent. Last issue was on day of departure we called desk for baggage help and they never showed. After 30 minutes we gave up and schlepped our bags downstairs. Valet parking was excellent btw. In the heart of coconut grove and overall delightful hotel. Not the usual cookie cutter business traveler stay.
自動翻訳
Kalila
2024年1月27日
Beautiful property. I did wait a while for a room to be ready but had a drink in their courtyard while i waited. Was thrilled they have me an upgraded room to a corner suite. Huge space, well appointed, liked the soaking tub and the ability to swivel the tv between the tub and the bed. I would love to return, stay longer to enjoy more amenities, explore that area.