Great location but the apartment itself was a bit disappointing. This was our second stay there but this time it seems that the service has downgraded a lot. Our apartment did not get cleaned for the duration of our stay (Tue- Sat) and we had to go to the reception each time to ask for standard in-room amenities (coffee, towels etc). When we first got into the apartment there were many spots that were not cleaned properly (stand table in the kitchen, kitchen counter, bathroom floor and bathroom curtains, windows in the living room). Also, many of the furniture was chipped and in the bathroom the tap had noticeable limescale.
Unfortunately due to bad weather we were not able to use the swimming pool. In the past, there were towels available near the swimming pool to use, but this was not the case anymore. So we were given a pair of towels on the first day, and I’m not sure if we would have to keep reusing them, since no one came to our room to give us new. On the last day we checked out earlier and kindly asked if we can have a pair of towels so we can stay in the swimming pool area for a bit longer since it was the only sunny day of our trip, but we were denied that. Lastly, one of the two elevators was broken and this caused queues and a long wait to take the elevator.
Generally, even though we were initially excited to stay here again, this time our stay was underwhelming. The location is amazing and the staff really kind, but the apartment itself not what we expected.
自動翻訳
