Hyatt Place Detroit Utica

Staff was very helpful. They went out of their way to help make the stay enjoyable.

The staff was friendly and helpful. Marissa checked us in. She was informative and accommodating. The staff at breakfast was also kind and accommodating, especially to the 5 children in our group. The rooms were recently updated and very comfortable and clean. Great stay, overall!

The best thing about this hotel was the size of the room. Our family of four fit very comfortably in the room because of how large it is. Staff was very very kind. The free breakfast was very good as well. The cleaning service never came into our room during our 3 night stay. Wasn’t too big of a deal except we had to ask for new towels and for our trash to be taken out.

They were working on the elevators and they seemed not safe. I couldn’t take the stairs because we were all the way on the 4th floor and I’m 30 weeks pregnant. The beds were hard and they were doing construction on the floor above me and I wasn’t told until check in when I couldn’t get my money back. They were doing construction outside as week. I barely slept. I didn’t want to fight and argue with them during my stay because I felt it was pointless. There was too much chlorine in the pool my eyes burned my daughter had rashes under her armpit from it.

I enjoyed the newly renovated room, especially the lounge area, as we had down time and it was nice to have a place to sit. My only concern was the bathroom mirror/lighting. It was not helpful for putting on makeup. Very nice looking, but not strong enough or centered. I have found this in several hotels, not just this one. Front desk staff was great, personable and helpful.

This hotel offers top notch services from the front desk to the breakfast served to the cleaners. While the building is in its last stages of a renovation, the staff members are especially attentive to guest needs. The upgrades being installed in the rooms are useful and pleasing and the "breakfast lady", a 15-year veteran of the hotel, knows what guests want and serves it up.

Liked the improvements being made. Room was clean and more than enough room. Surprisingly there was no microwave.

Was not told about construction. No hot water and had to change rooms. Construction noise started too early before we woke up. Fitness room closed. None of this was revealed before we booked.

Room was unique and well laid out, very comfortable. Pool was nice. Hotel is understaffed and were unable to deliver a ready to occupy hotel room by check in time.