プルマン ミリ ウォーターフロント

The hotel is centrally located in the heart of Miri city, right in front of the Seahorse Waterfront. My room, which was upgraded as my original booking was full, faced the river and offered a stunning view, especially during sunrise and sunset—a gesture I truly appreciated. I thoroughly enjoyed my stay, particularly with the added benefit of 24-hour gym access. The gym facilities and equipment were impressive compared to those in other hotels I’ve experienced. I will definitely return, not only for the excellent amenities and facilities but also for the outstanding service provided by the staff in taking care of their guests.

Check-in was average — no greeting or sense of welcome, which was disappointing for a 5-star hotel. Room had a broken shower tap, but it was fixed within an hour by a professional technician — great service there. Housekeeping was inconsistent. Day 1 was great, but Day 2 had missing towels and no toiletries refill. Day 3 was the worst — no toilet paper or tissue refills, barely enough to last the day. Had to keep requesting basic items during my stay. Checkout was smooth and fast. Overall, service and facilities don’t quite meet 5-star expectations. Room maintenance response was a plus, but housekeeping and guest service need improvement.

The door of room scanner cannot scan by card but already inform at the counter. And also inform the counter staff to housekeeping but still didn’t clean the room coz the door scanner didn’t work well. After back to the room at night we still need wait them come to manager the door. Time checkin also have inform counter staff that the Tv remote didn’t have battery until 2 days still not take to me…Thx

Although I had to call reception thrice for the baby cot to be brought to the room but my 3 days 2 night stay was great, at least my baby enjoyed his stay.. but the fire alarm went off in the middle of the night yet no announcement and all be made (I think this part need to at least tell all the guests if it’s safe or what).. also, splendid view but still like higher floor where when I made a phone call to the hotel to confirm my booking, she told me she’ll arrange 14th floor but when I got there I got 10th floor 😂

Good facility, nice view, friendly staff, great location in town

Very comfortable bed with very spacious room. Staff were friendly.