モーアブのホリデイ・イン エクスプレスホテル

Short Version: Not all receptionists are well trained, quoted me wrong prices, spelling my name wrong “Taula” instead of my real name and telling me there were two queens in the rooms when there are only doubles. The general manager (GM), Raphael, called me a liar, said he thought I was trying to get a discount, and after saying he was “done dealing with this” canceled my room on the spot stating that he hoped I got what I “deserved” the rest of the day. Long Version - I hope management reads this & takes appropriate corrective action: I called Monday to get a Thursday/Friday reservation. I needed pet friendly accommodations. I asked the girl on the phone if they had pet friendly rooms with two queens, since my husband and I do not fit well in double beds. She said, “yes, double, yes.” Unsure if she was saying yes they are two queens, or they are double beds I asked again, “I need two queens, is that what you have?” “Yes, yes” she replied. (I buy/sell on Marketplace & I am aware that not everyone knows there is a difference between a double & a queen, so I was a little worried, but because I reconfirmed this more than once I proceeded. I was having a tough time finding a pet-friendly room for my stay 3 days later.) After having to repeat myself multiple times for various things, she quoted the price of $149 for each night, Thurs & Friday which, like the beds, I reconfirmed more than once. So, I booked the room, and got off the phone. My husband got an alert immediately that our card had been charged $170+ and thought it was strange because cards are typically charged when you stay & it seemed high. So, I dialed multiple times & she finally answered again. She said the cost was due to taxes & fees & I asked again about the price, “$149 each night, correct?” “Yes, that’s right.” Then I hung up. “I really hope this reservation is right,” I told my husband, “that girl sounds like she doesn’t know what she’s doing.” Upon arrival, the receptionist couldn’t find me on the computer, and then discovered that my name was spelled incorrectly as, “Taula.” She found my reservation & looked into a few things for me, she was very kind & knowledgeable. Two things happened…she said there were only double beds in the room, and I told her I had been told there were queens. Then she told me the first night was $149 and the second was $227. I told her what I had been quoted. This was a cordial conversation, and she said that they had a couple new staff & maybe they were confused. She asked if I wanted to speak to the manager, and I said sure. I was not prepared for what happened next. After a bit of a wait, Rafael came out and barely listening to my story about my experience making the reservation he said something like, “My staff knows what they’re doing. We only have double beds. They all know that. She wouldn’t have told you we have queens.” I proceeded to defend myself & my customer experience with as much composure as I coul

夫婦は旅行し、朝食は平均的で、ツインルームはそれほど大きくなく、施設は古く、他は大丈夫です、道路の交差点にはガソリンスタンドとコンビニがあり、駐車場はとても便利です。全体的に良い、価値がある。

We spent 5 days here for our off roading with our Jeep and visits to Arches , Canyonlands NP and Dead Horse State park. Every front desk person was friendly, helpful and informative, shout out to Marcos, Vinny, the 2 younger gals with dinner suggestions and the breakfast attendants! Nice sized room, good toiletries, bed was a bit uncomfortable and they were able to rectify that without us having to move. We filled out a slip for necessities needed and hung on our door by 9 am, worked out well and they will make up room if requested. 2 washers and dryers that run at $2.50 each, I bought a roll of quarters from Vinny, started laundry at 6:30 AM because evenings were usually occupied. Coffee is available all day in the atrium which was much appreciated especially after coming back in around 3-4 in the afternoon and needing a pick me up. Lemon water was also available. Toiletries were squeeze bottles in the shower and lotion by the sink, very dry out there so I was glad to have the lotion as I would have run out of mine! Fridge, no freezer, microwave, nice sofa with chaise lounger in our king room. Plenty of room to spread out in, did walk about 6-10 blocks at night for dinner, as this hotel is on the main drag but not right downtown. Less than 10 minutes to Arches entry. Would stay again.

This motel is right off the middle of town so you can walk to a number of restaurants, beer pubs, stores, tour companies. It has a big parking lot and nice swimming pool. The rooms are very nice and have everything you'd expect. The motel and rooms have a cozy feel, unlike the chains that are now pretty sterile and cold feeling.

同じ日にCtripで確認されました。モアブの町のアーチズナショナルパッチの入り口の横には、町の主要道路にいくつかのガソリンスタンドがあり、さまざまな温かい飲み物や冷たい飲み物や軽食を購入するのに便利です。無料駐車場あり。朝食は７時から９時まではコーヒーとパンといわれていますが、国立公園に出入りして日の出を見るため、食べる時間はありませんでした。

すごい素晴らしい滞在でした。部屋は素晴らしかった。ベッドと夜の睡眠はさらに良かった!!私たちは間違いなく再びThe Elementに滞在します。私は皆に私たちの旅行について話しました、そしてこれは私たちが滞在する最高の場所でした。また、私たちはそこで朝食を食べませんでしたが、彼らが持っていた素晴らしい選択を見た後、私たちは食べたことを願っています。美しいプールエリアとラウンジも。

朝食はおいしかったし、一日中軽食がありました。設備が整っており、部屋は中くらいの広さで、温かみのある内装が施されています。アーチーズ国立公園に近く、旅行に便利です。市の市場や四川料理店も近くにあります。

場所は素晴らしいです、アーチーズ国立公園から車で10分以内、ホテルの設備は近代的で、サービスは良く、コインランドリー用のランドリールームがあります

Moabの絶好のロケーション。部屋はとても広く、よくレイアウトされました。ホテルは良好な状態にあり、かなり更新されていますが、少し良い掃除が必要です。シャワートラックとコーナーは漂白とより良い掃除を必要とします。それ以外の場合、部屋はとても素敵できれいでした。簡単な駐車場ですが、制限されています。朝食はヒルトンのプロパティには非常に限られていたので、良いことは、通りの向こうに朝食に本当に良い場所が2つあることです。私たちは間違いなく再びここに滞在します。