ホテル191 - モアブ

去拱門公園很方便 但是離路邊很近 晚上卡車多 很吵鬧

I stayed here with my husband and infant… there was limited options for hotels as it was Memorial Day weekend. It is very closely located to the road and therefore has heavy noise traffic. Also, if you’re looking to go out to eat or shopping, you will need to drive. It is not within close proximity to things. We also had no carbon monoxide monitor in our room. It had been removed from the wall. There was also no Physical staff on site to request more hand towels, etc. Limited amenities.

This property is an absolute safety risk: the metal towel rail shattered off the wall while using the toilet, and other wall brackets are completely pulling out of the drywall. On top of the dangerous structural maintenance, the room was filthy (we found a previous guest's used razor in the shower), there is no on-site staff, and we had to call an international number just to get inside. A formal complaint and refund demand have already been raised with Expedia—do not book this place.

⚠️ WARNING: Major safety hazard. Zero communication & dead phone lines late at night. Do not book this property if you plan on arriving late or expect basic customer service. This is a contactless hotel with no check-in counter, meaning you are entirely dependent on them sending you a door code. I arrived at 11:10 PM on a holiday weekend and had received absolutely no check-in details or access codes. The physical sign on the building explicitly instructs stranded guests to "Call or Text" two specific emergency numbers. When I attempted to call, the lines were completely dead/restricted. When I texted them in a panic, I received zero response. Because I was left stranded on the dark street late at night with no way to contact management, I was forced to scramble and pay for a last-minute alternative hotel just to have a safe place to sleep. When the hotel finally contacted me later from a completely unlisted third number, they casually admitted that the emergency numbers posted on their building do not even support text messages. It is completely unacceptable and a massive safety liability to print misleading emergency instructions for guests, leave your primary phone lines dead, and lock paying customers out in the middle of the night. Avoid this place at all costs.

The room was clean and parts of it had been updated recently. The bed was terrible. We felt like we were sleeping on a board and, as a result, did not get much sleep during our already short night. The staff made it very easy to check in since we were getting in very late. The plumbing fixtures need to be updated. They were corroded and not in good shape. There were no cups in the room. Parking was close.

Honestly, I would kindly suggest placing more attention on cleanliness, especially in the bathtub area. The room itself was fine overall. The air conditioning did not cool sufficiently during the first night, although it worked better on the second. The location is very convenient, and I don’t have major complaints, but I would truly appreciate it if some form of consideration could be extended to me.

The room is big and well equiped BUT the check in process is a bit messy. As there is no reception, you have to call a number to get the door password. Unfortunatelly for us, no one answered our calls and we had to wait in the heat of Moab for the staff to contact us back.

Previous Dodgers left over food & garbage was left in room. Toilet poor flush, shower not great. Not sure who lives on top floor.....noise of them running around very disturbing. Poor sound proofing.