ムットゥ ナャリ ビーチ ホテル & スパ ナイアリ モンバサ(Muthu Nyali Beach Hotel & Spa, Nyali, Mombasa)

Everything was good just the food in restaurant who is not good

Very nice location

環境很好。

Shifting from one room to another because of the same problem.moved 3 times. Most of your staff were great

There was not enough workers. If you need something you have to ask like at least 5-6 times until you get it. We were waiting for an iron for almost 2 hours. Very long waits for orders and every time you ask for help or something, the staff disappears. I would recommend staying somewhere else.

This hotel is not fit for purpose. They advertise a package that they simply do not have. Where do I start. Firstly they hook you in with a wonderful looking hotel accommodation. We basically paid for something we did not receive. Our first day Saturday 28th October until we.left on the Tuesday having booked until 4Nov was a nightmare from hell. My first Premier Deluxe room was a ground floor room with mould around the handbasin and shower and damp walls. Toilet seat cracked and no space to swing a cat and the water did not drain from handbasin and I would not have put a dead animal in the fridge. The presence of mosquitoes wax overwhelming and given Mombasa was a red zone that clearly was cause for concer with no nets on the patio doors. The condition of the room was disgusting I was moved to another room on the first floor. Whilst the bathroom was in a better condition k again couldn’t touch the fridge. The nets on the bed was disgusting with presence of s myriad of dead creatures. The pillows were all so soiled I can’t imagine why and how they would expected a guest to lay their head. Also had bed bugs. The breakfast was a farce and it was survival of the fittest the flies or us. It gets worse but I have limited characters. Shame on you ******* for selling something not fit for purpose and taking our money.

A great place to stay. The old charm of one of Nyali’s oldest hotels, but being updated by the new owners. Food and service was great. The shower and bathroom was fine. Our room was lovely and spacious. The fridge didn’t work but was replaced immediately. Location is good being on the beach, but close to all the amenities that Links Road and Nyali can offer.

It seems that the hotel was great 20 years+ ago. There is a clearly visible lack in Renovating/Modernizing. The bathrooms for instance are just terrible. One can imagine the great flair this hotel had. Unless you spend a lot of money your customers will stay away! I will not come back unless there are major improvements reported! Best Peter B.